Network Security And Voice Architect

JOB DESCRIPTION:

24 Months Contract

· The job holder will be qualified as Bachelor of Engineering (Computer) or equivalent.

· The ideal candidate for this role will have good leadership skills, with appropriate technical expertise.

· Experience of at least 10 years within Telecommunication having worked on Contact Centre Technologies

· Experience in Financial industry would be preferred.

· Experience of at least 3 years in Voice Biometrics technologies (including Nuance) is requirement for this role.

· Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys

· Stability and scalability, enhancements, improvements

· Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice

· Partner with senior business stakeholders, CC heads and other architects within CLIENT to come up work a common workable solution.

· Cloud experience in GCP, AWS and Azure.

· Interoperable integration with Genesys and contact centre solutions.

· Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure.

· Vendor communication/relationship. Experience on Genesys, Nuance, Cisco etc.

· Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned.

· Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this

· Platform: Genesys 8.x/9.x and above

· Design, implementation, and support of Genesys Cloud solutions, including the migration of Genesys on-premises to cloud.

· Genesys on prem to cloud migration experience required.

· Work with business stakeholders to understand requirements and develop solutions.

· Integrate Genesys Cloud with other systems and applications.

· Maintain and support Genesys Cloud solutions.

· Stay up to date on Genesys Cloud technologies and best practices.

· Implement Network Security.

· Conducting discovery sessions to understand the current process. Preparing design documents basis discovery outcome sand finalise the delivery scope.

· Walkthrough of delivery scope to the development team and getting it implemented.

· Conducting train, the trainers program.

· Managing and helping the development team.

· Preparing project plan, action trackers and ensure timelines are met.

· Implement SBC solution across HUBs including Oracle SBC.

· Install, Configure, test SBC across regions

· Support all SIP entities (Genesys, Cloud, etc.).

· DevOps experience.

MUST HAVE EXPEREINCE:

• Any particular Cloud (AWS/GCP/Azure) migration of Genesys is must.
• On-Prem to Cloud migration of Genesys is must
• Oracle SBC experience is must.
• Very strong in Network security is must.
• Identity & Access management
• Configuring Firewall
• IOT security
• HLD and LLD design
• SIP
• VMware

Job Type: Contract

Pay: $120.94 - $140.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No nights

Experience:

• On-Prem to Cloud migration of Genesys: 5 years (Preferred)
• Oracle SBC: 5 years (Preferred)
• Identity & Access management: 4 years (Preferred)
• HLD and LLD design: 5 years (Preferred)
• VMware: 4 years (Preferred)
• IOT security: 5 years (Preferred)
• Network Security andVoice Architect: 8 years (Preferred)
• Genesys: 5 years (Preferred)
• any Cloud (AWS/GCP/Azure) migration of Genesys: 5 years (Preferred)

Work Location: Remote