Network Provisioning Specialist

Position Title: The Network Provisioning Specialist – Activation and Maintenance (T3)

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US.

Role 

The Network Provisioning Specialist – Activation and Maintenance is responsible for customer support of newly installed circuits, hardware configuration updates, Manages Services support and changes, etc. as needed.   Responsibilities will include assisting our customers with the turn-up of their services as well as record keeping and provisioning changes as needed on various Layer 1, 2 & 3 network devices, Managed Services updates/changes, BGP configurations, and DNS changes. 

Circuits are designed and configured within the various switched and routed data and optical wave networks (including but not limited to Juniper and Cisco routers, MRV/Adva, Ciena, and Cisco switches, Ciena and Cisco Optical transport platforms and Versa SD-WAN enable devices, using company defined configurations and standards.

Responsibilities

• Provide comprehensive technical support to customers during the turn up of new services via phone and email.
• New turn up support on the Data Network (IP, Switched Ethernet)
• New turn up support on the Optical Transport Network (SONET, DWDM
• Ethernet and IP circuit design and documentation using NetCracker and Visio
• Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred
• Internet Route Registry updates
• DNS configuration and support
• BGP and DNS configuration and support.
• Update job assignments in appropriate system(s).
• Support Field Operations, NOC, ONS and Engineering as required
• Flag capacity constraints to Supervisor/Manager as necessary
• Troubleshoot existing customer services and reconfigure as required
• Work directly with and communicate effectively to CCF customers

Expectations  

• Ethernet troubleshooting skills.
• SONET DWDM troubleshooting skills
• Experience working with and provisioning to third party carriers
• Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
• Excellent customer communications skills – ability to work collaboratively and professionally with end user customers as required
• Comfortable in a fast-paced office environment and ability to meet multiple assignment deadlines
• Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity
• Experience documenting network facilities and circuits
• Understanding of Collocation and Carrier Hotel “Meet Me Rooms – (MMR)”, cross connect and demarcation standards and procedures.
• Understanding of Customer (or Carrier) Facility Assignments (CFA)
• Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information
• Excellent verbal and written communication skills
• Excellent organizational/administrative skills
• A positive attitude and desire to deliver exceptional results for our customers.
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Education/Certifications  

• High school diploma or equivalent 
• Minimum 2-year technical degree or equivalent work experience (Civilian and/or Military) 
• CCNA and/or JNCIA certification is a plus 
• Managed Services/SD WAN certifications is a plus 
• Netcracker Circuit Inventory Management experience a plus

Experience/Minimum Requirements 

• 1-3 years of Ethernet, and/or DWDM circuit design, provisioning or equivalent engineering experience
• 1-3 years in a carrier or ISP environment
• Knowledge and experience in wide area networking solutions that utilize at least (3) of the following; dark fiber, SONET, DWDM, IP, switched Ethernet and Managed Services
• Understanding of and demonstrated experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP
• Understanding of ServiceNow workflows.

Organizational Relationship 

Reportsto: Manager, Activation and Maintenance

Title(s) of direct reports (if applicable): N/A

Working Conditions:This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

For New York, Colorado, California and Washington residents the hiring range offered for this position is $64,345- $80,000 annually. In addition to salary, employees are eligible for an annual bonus of up to 10% of annual salary. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.