Network Operations Engineer 3Rd Shift

The position is a partnership between Jacobs and Palantir to set up a Site Reliability Network Operations Center. The Site Reliability Network Operations Center members (SRN) are the first line of defense on alerting and monitoring across a wide network of Palantir products and installations. Our SRNs are entry-level systems administrators with a strong work ethic and drive to scale their own abilities across their domain. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You'll be responsible for driving availability of our most critical user environments through direct technical support and high signal collaboration with Palantir Engineers and Developers.

Core Responsibilities

• First line for monitoring and alerting on Palantir's production user environments.
• Drive High Availability of the deployed products and provide signal around product bugs and issues.
• Enable continuous delivery of Palantir product bundles through data transfer operations and patch deployment.
• Work with remote and local Palantir engineers in debugging product issues across a wide network of environments.
• Provide direct user support to a large group of geographically dispersed users.
• Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.
• Wide knowledge of Palantir's core product's in order to perform Front end and Back end Administrative tasks and User Management.

What We Value

• Active TS/SCI clearance with polygraph
• Ability to be on site from 3rd Shift
• Hardware and Software troubleshooting fundamentals.
• Hard working professional with the ability to multi-task and prioritize tasks in a timely and efficient manner.
• Demonstrated ability to continuously learn and work independently, making decisions with minimal supervision.
• Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned, and assisting where gaps exist.

Preferred

• DOD 8570 IAT Level II or greater certification (CISSP, Sec )
• Unix/Linux Computing Environment (e.g Linux , RHCE) certification
• Experience working direct customer support or internal team support.
• Experience with monitoring and telemetry/observability systems such as Nagios, Grafana, Datadog, etc.
• Basic Linux experience, scripting experience (Bash, Python, PHP, etc.) and TCP/IP networking fundamentals.
• Experience with cloud-based hosting platforms like AWS, Azure, or GCP and/or experience with hardware-based environments