Network Operations Deputy

SOS International LLC (SOSi) seeks a Network Operations Deputy to join our team at Joint Base Pearl Harbor Hickam, Honolulu, HI. You'll assist in managing Network Operations, maintenance, and security, ensuring DoD compliance. Our team, based in Honolulu, Hawaii, creates, manages, and supports IT solutions for The customer, its mission, and its 5,000+ customers throughout the Pacific theater. We tackle challenging technical problems critical to enabling the Customer’s realization of time sensitive C2 strategies.

In your role as a Network Operations Deputy at SOS International LLC, you are instrumental in assisting the Network Operations Lead with Network Operations coordination. This includes providing planning and oversight within the customer's Area-of-Responsibility (AOR). Working closely with the Network Operations Lead, you lead and direct a team of network administrators and technicians. Your responsibilities encompass ensuring network capabilities are consistently available, properly monitored, and maintained, all in compliance with Department of Defense (DoD) regulations. You oversee various network components, such as LAN, BAN, WAN, telecommunications/transport protocols, Unified Communications/VoIP/Video Teleconferencing (VTC), WAN accelerators, load-balancers, firewalls, and cryptographic devices. Moreover, you function as the Network Operations Person-In-Charge when the Network Operations Lead is unavailable or away.

• Lead and prioritize network assignments, coordinating internal and external resources
• Supervise a team of network administrators and technicians, overseeing their training and performance assessment
• Function as the point of incident escalation and manage prompt resolution of network-related incidents
• Ensure continuous monitoring and communication of the customer's network status to leadership and relevant parties
• Participate actively in engineering, analysis, and solution development, with a focus on proactive performance monitoring and issue resolution
• Evaluate new services, technologies, software, tools, and devices to improve network capabilities
• Assess and propose recommendations to enhance work processes and efficiency within the customer's
• Validate Standard Operating Procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) associated with relevant network technologies
• Identify and validate Requests for Information (RFI’s) for MPE-ES management and Government customers
• Contribute to network-relevant special projects to drive improvements and advancements

• Active in-scope SECRET clearance
• 6+ years of experience in network administration and enterprise IT service center operations

• DoD 8570 IAT-II compliant (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)

• Possession of relevant IT certifications, including Cisco, Citrix, Dell, HP, Microsoft, Nutanix, Palo Alto, or VMware
• Comprehensive knowledge of IT network administration principles, troubleshooting, and support, including a strong understanding of the OSI model and network cable termination experience
• Prior supervisory experience and effective communication skills, both verbally and in writing
• Proficiency in networking, encompassing switching and routing protocols, installation, and configuration, with prior firsthand experience in Cisco and Brocade network solutions
• Experience with TACLANE cryptographic devices
• Expertise in implementing and supporting Unified Communications (UC) technologies, such as VoIP and Call Manager
• Ability to work in 24/7 operations, including participation in exercises, when required
• Capacity to work both independently and collaboratively in a distributed team environment while following instructions effectively

• Possession of CCNA certification, demonstrating proficiency in Cisco networking
• Extensive knowledge and experience with Department of Defense (DoD) protocols, procedures, and regulations
• Demonstrated expertise in virtual infrastructure, VDI/thin-client, and VoIP deployments, including installation, troubleshooting, and support
• Prior experience with Forcepoint, Juniper, and Palo Alto technologies is a significant advantage
• Proficiency in Help Desk and software applications, such as Jira, Remedy, and ServiceNow
• Awareness and familiarity with Command and Control (C2) applications
• Knowledge or experience with the ITIL framework and ITIL best practices

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.