Network Operations Analyst

Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek's inaugural list of America's Most Trusted Companies. For more information about joining our team, please visit us at https://www.texascapitalbank.com.
Responsibilities for NOC analyst

• Handling incident management, communication (written and verbal), and troubleshooting with limited direct supervision
• The Network Operations Center (NOC) is manned 24/7
• Work in a 365/24x7 Network Operations Center environment
• Be part of a team that works 24/7 shifts covering 1st level issues for the SLF network infrastructure.
• Monitor events and alerts, triage/analyze, and resolve or escalate as appropriate.
• Follow ITIL model for event management, incident management, and change management.
• Work with 2nd and 3rd level teams to ensure documentation is accurate.
• Using all monitoring tools to monitor the availability and performance of critical applications, systems, and networks
• Perform all daily system and network log reviews.
• Perform all incident management and reporting activities.
• Provide technical and non-technical communication to internal customers and 3rd parties of issues, remediation, and resolution status
• Analyze metrics and report performance trends to assist technical personnel to predict future issues or outages
• Utilize network/system/application monitoring tools to monitor a wide variety of systems that include physical/virtual/cloud servers, public facing web/mobile apps, databases, networking, and storage
• Answer 24x7x365 hotline to intake and triage all issues reported by internal and external customers
• Provide desktop and end-user support (primarily during shifts outside of normal business hours)
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution)
• Interface with other Local Exchange Carriers, Interexchange carriers, ISP's, and Vendors
• Utilize various ticketing systems to track and document customer troubleshooting and communication
• Fast paced, high volume position requiring excellent verbal and written skills

Qualifications for NOC analyst

• 3+ years of experience supporting and monitoring network systems/servers in an enterprise environment
• Experience working in a process-oriented workflow environment.
• Solid understanding of network (WAN, LAN, VPN)
• Solid understanding of TCP and IP Addressing
• Working knowledge of enterprise software tools such as Lotus Notes, MS Office, and Internet Explorer
• Proven customer experience and practiced communication skills, both orally and written
• Experience with Event management and network monitoring tools
• Must take the initiative to stay abreast of industry and business challenges and incorporate trending analysis with internal data
• Must be a team player with a demonstrated dependability
• Network troubleshooting skills (ping, tracert, nslookup)
• Experience working in a Network Operation Center
• Experience working with Service Providers and Carriers
• Experience interacting and working with third-level technicians/engineers and external vendors a plus
• Availability to work various shifts, extended hours and to provide on-call support as required
• Visual acuity to read technical documents, computer screens and to accurately identify small parts and components
• Associates Degree in Electronics/Information
• Experience using monitoring tools such as SolarWinds, Datadog, and SCOM
• Experience using ServiceNow

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.