Network Engineer Trainer

 The Network Engineering trainer will train, either in-person or virtually, Network Security Operations Center (NSOC) personnel on network devices found in the Medical Community of Interest (MedCOI).  The trainer will develop training materials and provide instruction on the baseline configurations of MedCOI network devices and amend training materials when needed to incorporate the latest changes, additions, and enhancements to these network devices.  The trainer will work closely with NSOC team leads and engineering staff to stay abreast of changes to the architecture and incorporate those changes into the training material. 

Responsibilities

• Deliver virtual and/or on-site user training to the NSOC staff on best practices for managing and maintaining network devices found in the Med-COI.  The government or team lead will assist in determining the curriculum and training schedules
• Determine and analyze training needs for NSOC
• Design, develop and facilitate training sessions for new and existing staff members
• Develop training materials for the MedCOI architecture. The trainer will leverage existing training materials and documentation to the greatest extent possible
• Develop a training plan and instructional design material
• Ensure training participants complete an evaluation survey designed at the end of training session and submit the completed surveys to the government lead.  The purpose of the surveys is to gain feedback for additional or revised training

Tasking

• Initial On-boarding
  - Start with initial on-boarding requirements baseline (check "iSupport Onboarding Process" and broaden for all of NSOC)
  - Create/Organize training on NSOC initial on-boarding in regards to NSOC tools and architecture (ServiceNow, SolarWinds, jump servers, SERVIN, MEDCOI Architecture)
  - Create team specific training to perform after following the on-boarding requirements have been trained
• Attend and manage training classes 
  - Record and tag/name the recording appropriately so it is searchable in SERVIN and One Note for future viewing
  - Determine if this training should be mandatory or optional for the specific teams  
• Organize training documentation
  - Gather training requirements needed from each team 
  - Document objectives baseline
  - Determine if objectives should be mandatory or optional 
  - Create a list of training videos
• Document training needs
  - Work with team leads to determine if cross training would help in developing a more robust staff to include understanding new efforts or initiatives.

Requirements

• 5+ years relevant experience in supporting training of a large network infrastructure
• A strong working knowledge with Routers, Switches, Firewalls, and Virtual Private Network (VPN) devices
• A good understanding of TCP/IP regarding routing and subnetting
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.)
• Proven work experience as a Training Manager
• Maintain 8570 compliance (Active Security and OS certifications)
• Be a team player that can work under pressure with good written and oral communication skills
• A strong sense of urgency including self-governance on task priority.
• Must have an active DoD SSBI/Secret Clearance or the ability to obtain and hold a DoD SSBI/Secret Clearance

Experience with the following network protocols and services is a plus:

• Routing Protocols (OSPF, BGP)
• Access Control Lists
• Layer 2 Switching
• Spanning Tree
• Packet Analysis

Experience with the following network devices is a plus:

• Cisco Routers (ASR-1006, ISR-4451, and ISR-4331)
• Cisco Switches (9300 and 9500)
• Palo Alto Firewalls (PA-850, PA-3060, PA-3250, PA-5050, PA-5250, and PA-5260)

Other requirements:

• Must live in the San Antonio, TX area and report into the office housed on Ft Sam Houston at a minimum of three days a week
• A strong sense of urgency including self-governance on task priorities
• Must meet the requirements to obtain and maintain a DoD Secret clearance, as well as all required security certifications and trainings
• Must have or be willing and capable of obtaining within 60 days a qualifying security certification, which could be CCNA-Security, GICSP, GSEC, Security+ CE or SSCP
• Minimum travel as required

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.