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Form of work
SalaryIf you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Essential Functions and Responsibilities:
Essential Functions and Responsibilities:
- Configure, monitor, operate, maintain, install, administer, troubleshoot and manage infrastructure devices and technologies.
- Performs 24x7 infrastructure operations and hands-on maintenance of remote offices and data centres.
- Participate in documenting, maintaining operations, and maintenance processes and procedures.
- Troubleshoot hardware cabling and components.
- Troubleshooting network load and bandwidth issues.
- Excellent customer service skills and enthusiasm.
- Experience managing multiple projects within the same time schedule.
- Excellent attendance and driving record.
- Rack, stack, cable and label new hardware.
- Extend circuits (fiber; copper; coax) from Demarc drop points to the hardware in question.
- Asset management.
- Performs other related duties as assigned.
Knowledge, Skill and Abilities:
- Break/Fix of hardware and cabling issues.
- Structured Data/Optic cabling knowledge and design.
- Strong communicator with the ability to build relationships at all levels of an organization.
Competencies:
Organizational or Student Impact:
- Works on a variety of technical projects of moderate scope with some instruction.
- Uses discretion to prioritize work and evaluate problem-solving approaches.
- Limit errors to prevent impact to client operations, costs, or schedules.
Problem Solving & Decision Making:
- This position requires general supervision on all work.
- May help lead/coordinate small-medium scope projects.
- Guidance is required around project scopes and methodology.
- Work generally reviewed for accuracy.
Communication & Influence:
- Communicates with contacts both within the department and function on matters that may require some explanation or interpretation.
- May work to influence parties within the department at an operational level regarding policies and best practices.
Leadership & Talent Management:
- May provide guidance and assistance to more junior technical professionals.
Job Qualifications:
Minimum Qualifications:
- Bachelor’s degree or equivalent experience.
- 2years of prior relevant work experience.
Preferred Qualifications:
BICSI Certification is a plus.
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