Address
Form of workJob Description
What you will be doing
· Manage Inhouse technology systems and maintenances
· Opening new customer service requests in support-ticketing system
· Assist with new customer equipment configurations and installations, including:
o Switches
o Routers
o Wireless access points
o UPS units
o Smart PDUs
o VLANs
o VOIP
· Assist with configuring and shipping out new customer hardware for remote site deployments
· Assist with remote and onsite network turn-ups with customers and internal Kumo Project Managers
· Create detailed customer documentation for new deployments, including:
o Equipment make/model
o IP assignments
o Configuration information
o Switch port assignments
· Log network configuration information for new equipment in customer portals
· Assist with scheduling service calls and installations as needed
· Handling or assisting with equipment moves, deployment, equipment tracking, requisitions, and/or RMAs as needed
· Training employees on software and hardware operations and best practices as needed
· Position is full time and typical hours are 8am-5pm, Monday through Friday (some weekend work or adjusted schedules during the week will be required for customer installations)
What skills you need to succeed:
· Maintain a positive, customer-oriented attitude when working with customers
· Strong and concise communication skills (both written and verbal)
· Strong trouble shooting skills
· Ability to meet strict project deadlines
· Strong organizational skills
· Ability to prioritize and multi-task between projects
· Ability to work in a team environment or independently
· Ability to think quickly and work in a fast-paced environment
· Ability to work a flexible schedule (and some weekend work) for customer installations
· Must be punctual, responsible, and reliable
· Proficient with Microsoft Suite programs (Excel, Word, Visio Outlook)
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