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Form of workJoin us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our National Assistance Center. .
In this critical support role, you will provide guidance, information, and assistance in an inbound Contact Center environment supporting individuals, families, and businesses that have been impacted by recent events. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. Work Helping Others as a Contact Center Agent We are looking to hire Contact Center agents to work in these critical support roles.
You must have flexible work hours and be willing to work a variety of shifts. You will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Training will be provided.
This is an On Call opportunity. A Day in the Life of a Contact Center Agent:Impact the lives of others, by providing support to help individuals and familiesFollow call guides to gather, enter and verify information to provide necessary assistance to aid in recoveryAdhere to established customer service and documentation standards necessary to provide the level of support requiredAttend telephone skills and program information training sessions addressing policies, procedures, and the handling of confidential information related to personal information Successful Candidates AreCompassionate and empathetic with a passion for helping othersA proactive agent for change, with a passion for providing world-class customer serviceEnergetic and enthusiastic with a desire to achieve high levels of successAble to thrive in a high-energy demanding environment that requires a sense of urgency QualificationsHigh school diploma or equivalent; ANDAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractionFlexible availability and willingness to work any shift as program operates 24/7Experience working with fax machines, computer software, and telephone technologyOutstanding interpersonal skillsAbility to successfully complete GDIT pre-employment screening (includes a criminal background check and drug test)US CitizenshipMust be a within a 60-mile radius of the Barbourville locationAbility and willingness to work and train onsite, as required Opportunities available in the following areas. Please ONLY apply to the location nearest you:Bossier CityNew OrleansNatchitochesEl Paso - Spanish BilingualEl Paso - New Orleans #GDITDisasterAssistanceJobs #TSSCE
