Mychart Help Desk Analyst - Associate

Job Description:

Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville, KY

Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers by performing question/problem diagnosis and guiding users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using current service desk software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities

Minimum Education, Training, and Experience Required

Minimum of an associate degree, or one year of direct experience in a technology or customer service support role in lieu of a degree.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.