Municipal Benefit Plans Office Administrator

As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel.

As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY:  The Municipal Benefit Plans Office Administrator provides support to the Municipal Retirement Services department by performing a variety of administrative functions related to processing community participants’ deferrals to retirement plans; non-retirement savings and certificates; and, ensuring compliance with all applicable regulations and reporting requirements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank’s position descriptions of Duties and Responsibilities are intended to describe only the major functions of the job and may be amended and changed as department structure and procedures change.  You may be expected to perform other duties specified by your manager.  Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to ensure the success of the Bank. 

Liaises with key client contacts for performing verifications, answering questions, and processing transactions. 

Ensures all transactions are processed in a timely manner and addresses any discrepancies with the department manager. 

Assists with new product implementations, and prepares marketing materials as needed, including quarterly fund return sheet. 

Processes contributions and distributions, trustee-transfers and direct rollovers for Deferred Compensation clients. 

Maintains contribution/processing Excel files and lists and updates Access Deferred Compensation community tables as needed. 

Process various distributions and corrections as necessary to accounts (i.e., distributions for death/divorce; any distribution corrections or rejected transactions, etc.) 

Balances and remits deferred funds, cleared through North Shore Bank, to associate Investment Companies, as well as processes transfers between associate Investment Companies. 

Processes ACH payments and collections for customer and municipal transactions, with dual verification. 

Remits Federal and State Income Tax withheld on retirement distributions; reconciles the appropriate general ledgers; and prepares and submits the required IRS forms according to IRS and Bank policy, procedure and timetable.

Liaises with the IRS to ensure compliance and documents /resolves any reporting issues.  

Prepares quarterly reports; maintains plans and customer files; contacts clients who must start mandatory distribution and those newly separated from service and processes their elections and forms. 

Balances department totals and Checks-Out System, prepares daily deposit, and maintains stock for these processes. 

Opens new accounts such as HRA and 457(b) accounts, as well as new municipal plans. 

Handles unusual or difficult customer situations either through direct personal action or referral to the appropriate department or individual.

Contributes to and implements procedures and processes that improve department functions, in coordination with the department manager. 

Works with department staff for completion of time-sensitive projects, including but not limited to mass mailing projects, preparation of sales folders and statement processing.

Participates as needed in local (Wisconsin) conferences as needed for staffing, which includes travel and overnight stay. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Requires high school diploma or its equivalent. Requires two years of work related experience and/or training with emphasis on office administration OR equivalent combination of education and experience.  Must have experience using Microsoft Office applications. 

OTHER SKILLS AND ABILITIES:

Detail oriented with the ability to read and comprehend detailed reports. Requires excellent verbal and written communication skills. Must be able to operate a motor vehicle with a valid driver’s license for occasional travel. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and use hands to handle/feel objects or controls such as a computer keyboard.  The employee frequently is required to stand, walk, reach, stoop, kneel, talk or hear.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

 

Required Skills
Required Experience