Multiservice Assistant

Job Description

DESCRIPTION OF HOURS AND WAGES:
This is a full-time position (40 hours per week). The hourly range is $25.37 to $34.00 per hour.

GENERAL SUMMARY: 
Under general supervision from the Assistant Branch Manager or the assigned Department Head, the Multiservice Assistant performs a variety of technical and paraprofessional public service work in support of all applicable departments within the assigned branch of the Library District, including but not limited to Adult Services, Youth Services, Circulation, and Computer Lab.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Provides reference, reader’s advisory, and other library services to children, young adults, adult patrons, and Library District staff by searching files, reference shelves, and automated library systems to locate requested information or materials.

2. Provides public service at the Circulation Desk including checking library materials in and out, maintaining patron accounts in the collection of fines and fees, and registering and issuing patron cards. 

3. Assists patrons in the selection and location of library materials using Library of Congress Classifications, and provides in-depth instruction in the use of public library equipment, i.e., computers, catalog terminals, and online services. 

4. Checks in new materials, provides bibliographic maintenance on the collection, and shelves, and finds such in appropriate departments. 

5. Maintains knowledge of reference and reader services, the circulating collection, and periodicals. 

6. Prepares, conducts, and/or assists with programs for patrons of all ages. 

7. Ensures continuing physical maintenance and proper location of books, periodicals, and other library materials.

8. Schedules patron use of computer lab equipment following established Library District policies and procedures. 

9. Provides staff and patrons with assistance in the use of computers, peripheral equipment, software, and applications.  

10. Utilizes software applications associated with computer lab equipment and provides help with the Internet and e-mail for patrons and staff. 

11. Provides basic telephone support for software and peripheral equipment inquiries.

12. Performs record-keeping tasks in documenting computer lab statistics, equipment repair, the sales of supplies, and software issues. 

13. Learns efficient use of new equipment and software introduced to the Library District. 

14. Assists patrons with questions regarding overdue notices. 

15. Performs routine shelf checks and claims returns. 

16. Counts money for the cash register and balances the cash drawer at the end of the assigned shift. 

17. Performs other duties as assigned. 

CORE COMPETENCIES:

• Customer Service
• Public Service Ethics
• Automated library systems
• Library of Congress Classifications System

Job Requirements

COMMITMENT TO DIVERSITY: 
The successful candidate will demonstrate support for diversity, equity, and inclusiveness (D.E.I.), as well as participate in maintaining a respectful and positive work environment. All applicants will be considered for employment without bias. All ethnicities, races, colors, religions, sexes, sexual orientations, gender identities, national origin, veterans, or disability status are encouraged and welcomed to apply.

TRAINING AND EXPERIENCE:
EDUCATION:

• Required: Bachelor’s Degree
• Preferred: NA 

EXPERIENCE:

• Required: Computer experience required; and library or public contact experience.
• Preferred: NA

Physical Requirements:
Essential and marginal functions may require standing and walking, frequent lifting and carrying objects of lightweight (5 - 10 pounds) and lifting and carrying objects of moderate weight (11 - 20 pounds); frequent bending, stooping, reaching, and pushing; minimal dexterity in the use of fingers, limbs, or body in the operation of office equipment; utilizing a keyboard, and sitting or standing for extended periods.      

Tasks require sound perception, visual perception, and oral communication ability.
 

Environmental Requirements:  
Tasks are performed with infrequent exposure to adverse environmental conditions.

ADDITIONAL KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of basic public library principles, practices, and techniques.
• Knowledge of current literature, trends, and developments especially those on adult reference, reader advisory, and periodical services.
• Knowledge of the Library of Congress Classification System.
• Knowledge of basic research techniques.
• Knowledge of sources and availability of current information.
• Knowledge of automated library systems, online tools and resources, and the Internet.
• Ability to communicate clearly and concisely, both orally and in writing. 
• Skilled in the use of general office equipment, personal computers, and associated software, and automated library information systems equipment.