Multi-Vendor Service Operations Specialist

Job Title

Job Description

Multi-vendor Service Operations Specialist

As a Multivendor Medical Equipment Service Implementation/Operations Specialistyou will project manage new account implementations to ensure our customers are delighted while they transition from their previous service providers. You will also strive to maintain positive relationships with customers by driving the compliance of contractual obligations, identifying areas of improvement and program quality audits.
Your role:

Implement and project manage new customer medical equipment service contracts

• Inventory verification of all contracted assets
• Creation of customer Computerized Maintenance Management System (CMMS) or Service Operations database
• Coordinate and work with sales, local service and back-office operations teams
• Lead meetings between Philips and the customer
• Establish balanced Planned Maintenance schedule
• Prepare contract reconciliation documents

Support the Multi-Vendor field service organization across the country

• Assist with Computerized Maintenance Management System (CMMS) support cases for field technicians
• Support the compliance of the Philips Biomed/Clinical Engineering program which includes Centers for Medicare & Medicaid Services (CMS), FDA and accreditation agencies
• Drive new initiatives to improve the overall program across the country
• Contribute to solving service delivery gaps at both a regional and national level

You are a part of

You will report directly to the Director, Multi-Vendor Business Operations within the Multi-Vendor Services division of Philips Healthcare. This group specializes in providing a high level of service quality and responsiveness and provides healthcare facilities with single-source accountability, a single service agreement, and a single invoice.

You're the right fit if:

• Bachelor’s degree or equivalent work experience
• 2+ years of Biomed/Clinical Engineer field experience preferred
• 2+ years in project management experience preferred
• Proficiency with Microsoft Office, specifically Excel
• Large dataset analysis, Vlookups and Pivot Tables
• Understanding of database creation
• Customer Service oriented with the ability to present to customer audiences
• Influence internal and external resources to a stated objective without formal authority
• Travel up to 75% M-F to customer sites, training and other business needs
• Must possess a valid driver’s license and a good driving record
• Ability to work on your feet/standing 7+ hours/day
• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa

**Company relocation benefits will not be provided for this position.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.