MSP Helpdesk / Service Tech I

PLEASE USE THIS URL TO APPLY

https://erp.resilientit.us/jobs/detail/helpdesk-technician-2

DIRECT INDEED SUBMISSIONS WILL NOT BE CONSIDERED.

OVERVIEW

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens. The Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Helpdesk Technician can get help from or escalate issues to other members in Service Delivery Team.

Job Type: Temp-to-hire

Pay: $19.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Work Location: In person