MRO Site Representative

Overview
Who We Are
We make the extraordinary, accessible, every day.
Wheels Up (NYSE: UP), a world leader in private aviation, offers a total private aviation solution that includes world-class safety, service, and flexibility through on-demand flights, membership programs, corporate solutions, aircraft management, whole aircraft sales, and a strategic partnership with Delta Air Lines. We offer a challenging and rewarding career in an exciting and growing industry. This is a chance to join a team of some of the best aviation professionals in the industry, committed to unparalleled safety and service for our clients, in a range of sectors from military to ultra-high-net-worth individuals.
Role Overview
Wheels Up Private Jets is a wholly owned subsidiary of Wheels Up. Its services include Private
Membership, Aircraft Management, Maintenance, FBO services, Charter Operations, and Aircraft sales. We offer a challenging and rewarding career in an exciting and dynamic industry. This is a chance to join a team which has an incredible depth of knowledge as well as the drive to deliver service excellence to our clients across a wide variety of sectors from the military to ultra -high-net-worth individuals
Wheels Up is looking for a world-class MRO Site Representative in Kalamazoo, MI to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.
Responsibilities
Responsibilities

• Ensures pre-induction meetings are held for upcoming Scheduled Maintenance events and establishes clear expectations for upcoming visits 30 days before aircraft arrival and then within 7 days of arrival to solidify visit content
• Confirms Scheduled Maintenance event workflow expectations with MRO facility

• Ensures all parts are pre-ordered by Wheels Up planning team
• Confirms aircraft arrival and communicates any schedule changes to MRO facility
• Ensures workflow is efficient and on track
• Ensures manpower allocation is in line with MRO facility contractual obligations
• Monitors maintenance progress daily and updates internal Wheels Up Score Card and internal flight tracking system (Avianis)

• Ensures work progress status and roadblocks are communicated to Maintenance Control and other key internal Wheels Up departments
• Orders any parts required during the Scheduled Maintenance event, which are above MRO facility limits
• Approves discrepancies (following approval chart guidelines) as they are generated and ensures they are worked in a timely fashion
• Engages internal Wheels Up FSR team for specific pre-established issues
• Inspects aircraft once MRO facility completes all work, following established checklist

• Advises MRO facility of any post-visit needs
• Assists MRO facility QA with any paperwork questions/concerns and ensures progressive paperwork is sent to Maintenance Control consistently
• Meets with Wheels Up pilots to discuss key elements of completed work scope and answers any questions the crew might have
• Participates in Operation/Functional Check Flights (OCF/FCF) if required
• Reviews preliminary invoices for accuracy

• Resolves any billing issues as needed
• Approves invoice for final payment (following approval chart guidelines)
• Monitors aircraft performance for 30 days following the completion of a Scheduled Maintenance event
• Follows up with MRO on aircraft performance status
• Works with MRO facility to recover any monetary exposure due to incorrect or inadequate maintenance performed during the Scheduled Maintenance event, which induced an AOG event within 30 days (or more if applicable)

• Documents and monitors MRO facility performance and reports data to Leadership weekly/monthly/quarterly
• Any other duties assigned by Leadership team
• 25% of travel may be required

Qualifications
Minimum Qualifications

• Valid Airframe and Powerplant (A&P) certificate required
• 10 years of Aircraft Maintenance experience required
• Part 121 or 135 Maintenance oversight experience required
• Excellent verbal and written communication skills
• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously

• Ability to collaborate with inter-departmental personnel in meeting Wheels Up objectives

Preferred Qualifications

• Understanding of aircraft Scheduled Maintenance preferred
• CAMP (or other) Maintenance Tracking System experience preferred

Wheels Up Story
What's In It For You
At Wheels Up, you will help make the extraordinary possible. Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate. At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work:

• Competitive salary
• 401(k) with generous company contributions up to 6%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Career development programs to achieve your long-term career goals

Salary Range
The wage range for this position $90,000/Yr. - $115,000/Yr. base salary is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience.
You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
What You Will Bring

• An unwavering commitment to SAFETY
• The ability to build TRUST through transparency and communication
• A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not
• The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration
• A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization

• A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting
• A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively
• A high level of integrity in everything you do
• A strong commitment to service and a meticulous attention to detail
• A level of professionalism unmatched in the aviation industry

Commitment to Diversity
At Wheels Up our 5x5 Value of Belonging is based on the principle that every employee has a voice. We believe in inclusiveness, and celebrate each person's individuality, because there is power in bringing people with different points of view and life experiences together. We are launching DEIB initiatives that support ALL employees and help to cultivate a culture where ALL employees can bring their authentic selves to work.
Accommodation for Applicants with Disabilities
Wheels Up is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at hr@wheelsup.com or alternatively send a fax to 859-334-6552. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title