Move Coordinator

Introduction

Moyer & Sons Moving & Storage. Inc. is a full-service, award-winning, family-owned moving company, that first opened its doors in 1969.

We have a phenomenal team at our Clarksburg headquarters, and we are looking to possibly add new team members.

Moving & Storage industry experience is not required, but applicants with industry experience will be viewed as a “high priority”.

If you don’t have industry experience but know that you are a high-caliber individual and want to join a great family-owned company – we encourage you to apply.

Moyer & Sons is an Equal Opportunity Employer.

Qualifications:

- Strongly Encouraged: prior customer service or sales experience, at a transportation/logistics/moving and storage company.

- Proficient computer skills (Microsoft, Outlook, etc.)

- Familiarity with using an Order Entry system.

- Strong verbal communication skills.

- Strong written communication skills.

- General customer service experience.

- The ability to prioritize your own schedule of work, on a daily/weekly level –

- Organized and detailed oriented.

- Comfortable working on individual tasks and team projects.

Job Description

Moyer & Sons seeks a new, fulltime, moving coordinator. You would report directly to our Director of Sales.

Primary Functions

Lead Customer Service, point of contact.

. Once an order is officially booked – the moving coordinator becomes the lead point of contact, between our customer and the office. The moving coordinator would manage a collection of booked orders and perform routine customer service functions.

. Complete a routine task list for each booked customer –

. Coordinate the customer experience from the time a customer is booked, to the time that services are completed.

. Creates the physical job file and creates/completes paperwork with the customer, as needed.

. Interfaces with the Sales Team, Operations Team, and other members of the company.

Customer Service front lines

. Field inbound calls – assist as needed, or forward to the appropriate party.

Inside Sales Support / Appointment Setting

. Field inbound calls from prospective customers.

. Explain our process / answer initial questions / set up customer with an appointment on the Sales Calendar.

Secondary Functions

· Serve as a backup to other customer service/administrative functions, at the office.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Clarksburg, MD 20871: Relocate before starting work (Required)

Work Location: In person