Motor Carrier Passenger Compliance Investigator 4

WASHINGTON UTILITIES AND TRANSPORTATION COMMISSION

Respect. Professionalism. Integrity. Accountability.

Salary Range: 62 ($69,072 - $92,868)

The Washington Utilities and Transportation Commission (UTC) is currently seeking to fill an Investigator 4 who will be leading Passenger Compliance Investigations working independently to conduct, plan, develop, implement, and direct highly complex or controversial investigations for the Motor Carrier Safety Compliance Investigations Unit. This position supports the UTC mission to protect consumers through independent policy, investigative, research, and enforcement activities that ensure utility and transportation companies provide services in accordance with UTC rules and regulations designed to ensure services are fairly priced, available, reliable, and safe.

The Passenger Compliance Investigations Lead will use their expert knowledge and consultation to provide guidance to staff investigating permitted and non-permitted companies operating within the UTC's jurisdiction. Some of the duties include although aren't limited to the following:

• Evaluate the work of investigators in the unit.
• Devise investigative methods, gather analyze and evaluate data, including the use of orders, instituting investigations, orders to produce records, data, and subpoenas.
• Write reports that reflect the staff investigation, complete with supporting data, declarations, and witness statements.
• Research, analyze, and evaluate charges that a company or series of companies operated without proper UTC authority or exceed existing UTC authority; and charges that a company operated unsafely.
• Make recommendations to leadership and/or Commissioners in matters of suspected violation of state law or commission rules. Independently draw conclusions about a company's willingness and ability to comply with requirements and use sound judgment to make recommendations on appropriate sanctions, such as penalties, or other actions based on conclusions, such as a classification hearing, show cause hearing, complaint, or adjudicative proceeding.
• Negotiate payment arrangements for assessed penalties, including monitoring status of payments.
• Analyze, interpret, and explain commission statutes, rules, tariffs, contracts, or other regulatory requirements for companies providing or seeking to provide regulated services.
• Lead groups in the analysis and development of new and revised commission policies, procedures, and processes for the Compliance Investigations. Make recommendations to management for improvement.
• Provide expert consultation/guidance and make recommendations to management and, ultimately, to the commission. Follow through with actions for companies where the investigation reveals the company has violated a state law or UTC rule to the point that enforcement action is appropriate.
• Lead or participate in rulemakings.

This recruitment is open until January 01, 2024, at 11:59pm.

About the UTC and Employer Initiatives:

The UTC protects consumers by regulating the rates, services, and practices of private or investor-owned utilities and transportation companies to ensure they are safe, equitable, reliable, and affordable.

The UTC is continually recognized for its excellence and integrity as a regulatory agency, as we challenge the status quo and ourselves to ensure equitable outcomes for our customers and the people of Washington.

At the UTC, we recognize that our employees are the key to the agency's success. We are committed to our work but value balance with our personal lives. We demonstrate our commitment to employees by providing an environment that stimulates professional growth and offers continued learning opportunities, meaningful work, and a comprehensive benefits package. For more information about benefits, please visit http://www.utc.wa.gov/aboutUs/careers/Pages/Working-at-UTC.aspx.

The UTC is a great place to work and has implemented several, while developing additional, initiatives that create a great working environment, including:

• We value diverse perspectives and employ people of all backgrounds. We are actively involved in promoting equity, diversity, and inclusion within the UTC by way of a cross-divisional, collaborative committee. The focus of the committee includes employee engagement and education; reinforcing UTC values; and maximizing the value of diversity and identifying strategies for inclusion.
• We have modernized our workplace with workspaces that promote creative thought, innovation, and collaboration among co-workers, and improved building security and employee safety. In response to the COVID-19 pandemic, the UTC has supported extensive mobile work arrangements across the agency.
• We support a healthy work/life balance by offering flexible/alternative work schedules and mobile and telework options. (Depending on job duties).
• We have a formal mentoring program to provide and encourage employee growth and development, while also promoting informal mentoring relationships and sharing of knowledge across the commission.
• We have an engaging wellness program that focuses on all nine elements of wellness: spiritual, physical, social, environmental, occupational, emotional, intellectual, nutritional, and financial. We also have on-site shower rooms/lockers at our headquarters with proximity to several fitness centers in the area.
• We have a comprehensive continuous improvement program focused on using Lean tools and principles to solve problems and continuously improve work processes.

For more information about the UTC, see our website www.utc.wa.gov - or visit www.twitter.com/wautc and www.facebook.com/wautc.

Required Qualifications:

Desired Qualifications:

The Ideal Candidate Will Also Demonstrate the Following Competencies:

• Knowledge of and use of a wide variety of recognized investigative methods, principles, and techniques to analyze, gather, and document findings in determining a company's compliance regarding administrative (non-criminal) matters in a way that others can understand and act upon.
• Proficient at synthesizing often extremely complex and technical materials. Can produce or provide edits to written documents ensuring clarity, organization, and compliance with the commission's Plain Talk principles and Style Guide.
• Familiarity with Microsoft Office suite and basic computer software, including internet browsers. Ability to learn agency specific information repositories to conduct research and produce reports.
• Understand and apply basic research techniques to gather data. Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.
• Ability to present information and/or testify in a public forum and undergo cross-examination in formal legal proceedings.

Knowledge, skills, and abilities include:

• Knowledge of business practices and procedures - Understand and apply section and agency specific business practices and procedures, including flow of information, written materials, and database usage. Follow the state's general best business practices in managing information, paperwork, and databases.
• Personal Safety Skills - Understand requirements for personal safety in and around equipment and facilities. Ability to use personal protective clothing or equipment as required by the agency.
• Knowledge of regulatory consumer protection principles; broad regulatory principles and practices.
• Knowledge of transportation regulatory principles and practices.
• Knowledge of WA State laws and UTC rules and regulations pertaining to protecting the consumers of regulated services.

Equity, Diversity, and Inclusion (EDI) Competencies

Demonstration of UTC Core Competencies (expected of all employees):

• DEI Knowledge, Understanding, & Commitment
• Self-Awareness and Commitment to Growth
• Cultivating Mutually Beneficial and Trusting Strategic Partnerships
• Inclusive Excellence & Allyship
• Measuring for Success and Improvement
• Customer Focus
• Results
• Communication Skills
• Adaptability/Flexibility
• Self-Development
• Continuous Process Improvement

Demonstration of UTC Values: (expected of all employees):

• Respect
• Professionalism
• Integrity
• Accountability

Additional Agency Competencies:

• Customer Focus
• Results Focus
• Communication Skills
• Adaptability/Flexibility
• Self-Development
• Continuous Process Improvement

Special Working Conditions:

• This position occasionally requires contact with individuals who may be challenging, adversarial, and/or reluctant to provide information.
• Working remotely may be available although the successful incumbent must reside within Washington state.
• Conflict of Interest: RCW 80.01.020 limits the commission's ability to employ any person who owns stock in any company the commission regulates or is otherwise financially interested in such company.
• Compliance with the ethics laws (RCW 42.52) is an individual responsibility, which may include disclosure of volunteer work, elected activity, outside employment, or other business activity.
• No employee may engage in any outside employment or business activity that will interfere with the performance of their duties or result in a conflict of interest.
• No employee may engage in any volunteer or elected activity that will interfere with the performance of their duties or result in a conflict of interest.
• An employee shall notify their supervisor prior to engaging in any outside employment or business activity.

Application Process:

Read the instructions below carefully before following the "Apply" link above.

In order to be considered for this opportunity, we ask that you attachthe following documents:

• A letter of interest explaining why you're interested in the position and how you meet the required qualifications. (preferably no more than 2 pages)
• A current chronological resume detailing relevant experience and/or education.
• A list of three professional references with current telephone numbers and/or email addresses, including your current or most recent supervisor (or you may include this information in the Reference section of your application).
• A writing sample (preferably no more than 10 pages) that you have written without contribution, assistance, or substantive editing by anyone else and that demonstrates your professional report writing work.

READ THE FOLLOWING INFORMATION COMPLETELY:

• This position is represented by the Washington Federation of State Employees (WFSE).
• Carefully review your application and other documents requested (e.g., cover letter and resume) for accuracy, spelling, and grammar before submitting.
• The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov; completeness of your resume, cover letter, and any other materials submitted as part of the application process; and responses to the supplemental questionnaire.
• A resume will not substitute for completing the "work experience" section of the application.

Only complete applications will be considered. All information may be verified, and documentation may be required. You may be disqualified if your education and/or work experience does not include information used to meet the minimum qualifications of the job.

Visit these links to learn more about:

the state of Washington http://access.wa.gov,

the Olympia area www.co.thurston.wa.us or

www.Olympiawa.gov

The Utilities and Transportation Commission is an equal opportunity employer. We want to make sure you have an equal opportunity to join our team. Our commitment is making sure current and future employees are treated fairly and equally without regard to age, sex (including gender identity), race, ethnicity, disability, sexual orientation, veteran status, marital status, or religious or political affiliation. Persons needing accommodation in the application process or this announcement in an alternative format may contact humanresources@utc.wa.gov or (360) 664-1132. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.