Mortgage Servicing Specialist I

When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

What’s in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

Under general supervision, the Mortgage Servicing Specialist I is responsible for conducting the essential functions of Mortgage Servicing. This position must effectively demonstrate the core values of the Credit Union.

Essential Functions Include:

• Completes daily Mortgage Close-out (Processes and Reconcile Daily Settlements): Batch payments, reconcile payment exceptions, clear payoffs escrow disbursements. Create afternoon ACH file and process daily insurance premiums.
• Process and complete general Mortgage Servicing functions, such as mortgage payments/reversals, mortgage loan onboarding, mortgage payoff quotes/requests, manual insurance and tax disbursements, Mortgage Verification, and Satisfaction of Mortgage, insurance claims, adding or removal of escrow (insurance and tax payments).
• Performs scheduled weekly/monthly servicing functions, such as: Late notices, Credit Reporting, Upload Payee Insurance Code file for vendor, Address payment exceptions (unapplied balances and loans paid ahead), PMI batch posting and PMI Cancellations.
• Monitors and responds to department email/fax, tickets, and online messages.
• Takes continuing education classes, training for personal/career development and required Credit Union courses.
• Participates in department huddles, meetings, projects, engagement activities, and community service.
• Performs other job-related duties as assigned.

Reports to:

Support Services Assistant Manager

Manages:

N/A

Required Education and Experience:

• High School Diploma
• Preferred:
  • AA Degree or higher in Business, or related field preferred.
  • Certification in Mortgage Servicing Field
  • Experience with Loan Level Reporting to Investors
• One year to three (1-3) years of similar or related experience.

Additional Skills

• Strong time management and organizational skills. Ability to multi-task under pressure.
• Self-reliant, critical thinker, problem solver, results oriented.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Excellent verbal and written communication skills. Able to communicate effectively and tactfully with employees and members both orally and in writing.
• Proficient in Microsoft Word, Power Point, Excel, and Outlook. Excellent technical aptitude.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment:

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.  

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, exerting up to 10lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full-Time/40 hours per week

Classification

Non-Exempt

Other Duties

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities, and activities may change at any time with or without notice.

About Us:

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.