Mortgage Loan Processor

Reports To: Processing Supervisor

Department: Residential Lending Operations

Required hours/schedule: M-F 8-5: Hybrid in office 3x/week

Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it’s buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work culture—one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us!

We are currently looking for a Mortgage Loan Processor to join our Residential Lending Operations team.

The Mortgage Loan Processor is an integral part of our team responsible for collecting and verifying information necessary to process complete Mortgage Loan applications. The Loan Processor is responsible for ensuring compliance with lending regulations while communicating with borrowers and loan officers to successfully clear loan conditions.

• Partner with the Loan Officer to ensure a timely and seamless experience for our customers throughout the entire process. Consistent and timely communication directly with the borrower, any third parties, and realtors. Key accountability for all aspects of a file and owning the successful borrower outcome and experience.

• Provide weekly pipeline update/reviews to team; work proactively with support team to ensure all tasks are received.

• Thorough knowledge of NASB’s Portfolio guidelines, ability to interpret and apply knowledge to help Loan Officer structure loan scenarios and clear underwriting conditions.

• Ensure accuracy by reviewing and analyzing all aspects of the mortgage credit package including but not limited to: Read and analyze AUS (DU/LP) and obtain any further requirements based on the findings, Accuracy of system input, reviewing asset and income documentation, including personal and business tax returns, credit report and credit documentation.

• Calculates income, reviews assets and liabilities prior to initial underwrite.

• Review credit for undisclosed debt and address any additional debt not shown on the original credit report.

• Proactively manage a pipeline to key benchmarks including internal service level agreements, contractual dates, and lock expirations.

• High level of responsiveness to internal and external customers; willingness to go above and beyond, taking extra steps if necessary to ensure completeness and a smooth process for all.

• Responsible for heeding any system warnings with regards to the CFPB ATR/QM rules. Reporting any information to UW and/or the Loan Originator that they may find out during the processing of the loan that could impact the loan’s ATR/QM status.

•A minimum of 2 years previous mortgage processing experience.

•High school diploma or equivalent required; Bachelor’s degree or equivalent college coursework preferred.

• Excellent verbal and written communication skills with a strong customer service focus. Ability to navigate difficult conversations through both internal and external groups, to achieve a positive outcome.

• Strong analytical, detail oriented, problem-solving ability to exercise good judgement and to help find resolution to problems independently while also considering the downstream impact.

• Ability to effectively collaborate within a teamwork environment and build strong working relationships across functional partners, maintain effective communications required to enhance customer experience, and compliance with company policies and procedures.

• Ability to effectively manage pipeline and contract closing dates while delivering a consistent exceptional customer experience.

• Ability to work on multiple transactions simultaneously and meet service level turnaround deadlines.

• Self-motivated, entrepreneurial persona with excellent time-management and organization skills, which requires minimal supervision.

• Thrive in an environment focused on collaboration and innovation with the ability to implement, adapt to innovative technology and process workflows.

This position will be a hybrid-based schedule with a combination of in-office and remote work. In office days: Tuesday, Wednesday & Thursday.

This position will be based out of our Kansas City, MO office.

NASB offers competitive compensation and excellent benefits packages, including:

If you have any questions, please contact jobs@nasb.com

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.