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Form of workJob Description
AmeriSave Mortgage Corporation is seeking full-time Client Support Specialists to work in our Outbound Call Center where you will be the first point of contact for our consumers and will transfer warm leads to our team of licensed Loan Originators. In this role, you can make an immediate impact on the growth and success of our business by building rapport quickly and creating an exceptional customer experience from the first interaction. Successful team members will then have the chance to sky rocket their careers towards becoming Licensed Mortgage Loan Officers.
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The hours are 10am - 7pm EST. This is a full time position (40 hrs/wk) that will include weekends.
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Remote work applicants may not work from the following states: Arizona, California, Colorado, Connecticut, Washington DC, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington.
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If you are self-motivated, thrive in a fast-paced environment, and enjoy a challenge, this opportunity is for you. At AmeriSave, we're one team with one shared dream - to be the best. We’re dedicated to building an inclusive culture where employees are empowered and supported to do their best work.
Why AmeriSave?
What we’ll find at AmeriSave is that we don’t just set you up for success, we set you up to WIN. Team members are provided with cutting edge origination software, CRM, marketing automation, data reporting / analytic software, and leading mortgage application technologies to help make more deals happen. Our culture at AmeriSave is casual and fun, and we offer competitive compensation and benefits.
AmeriSave is the company you’ve been waiting to work for!
Responsibilities:
Responsibilities:
- Manage a high volume of calls with existing or potential homeowners who have shown interest in either in refinancing or purchasing a home.
- Pre-screen potential borrowers by confirming basic information, completing a soft credit pull and asking pre-qualifying questions
- Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests
- Transfer qualified warm leads to the licensed Loan Officers
- Set appointments with consumers for the Loan Officers
- Deliver exceptional customer service to potential and existing customers
- Inside or field sales experience required
- Previous sales experience with a bonus component is a plus
- Call center experience (inbound/outbound) strongly preferred
- Telesales experience preferred
- Previous collection, banking, financial services, or mortgage experience a plus
- Must be high-energy and have a positive attitude
- Must be articulate and able to quickly develop rapport with customers over the phone
- Excellent customer service, written and verbal communication skills
- Ability to work well under pressure and manage high volume of calls
- Ability to counter customer objections
- Must be independent, self-motivated and organized
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **
Compensation:
The hourly rate for this position is $16.50 per hour (or greater only if your state of residency requires so) plus bonus per pay period based upon individual performance. Target annual compensation for this position is $34,000 to $55,000.
Benefits:
· 401(k)
· Dental insurance
· Disability insurance
· Employee discounts
· Health insurance
· Life insurance
· Paid time off
· 12 paid holidays per year
· Paid training
· Referral program
· Vision insurance
Supplemental pay types:
· Bonus
· Referral bonuses
AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California
AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy
AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/
When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.
