Mortgage Customer Service

Customer Service Representative

Daytona Beach, FL (HYBRID Schedule - 2 days in office per week after training)

M-F Schedule

$17/hr ($18.50/hr candidates bilingual in English and Spanish)

Expected Start Date: 3/11

Schedule:

Will fully train on-site for at least the first 3 to 4 weeks. After this, they may be able to go on a hybrid schedule. If hybrid, the schedule is 2 days on-site and 3 days remote

Training schedule is 9:30-6 for the first four weeks

Shift: Monday - Friday 10:30am to 7pm shift.

Responsibilities:

- Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.

- This person will be responsible for handling inbound calls pertaining to mortgage questions.

- Will receive questions from borrowers, insurance agents and financial institutions.

- When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.

- The candidates will be cross trained to handle all calls eventually.

- The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

- The CSR must be able to multi-task between various systems to research and document the phone calls.

- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

- Outbound calls are also often necessary.

MUST HAVE:

- at least 1 year of Customer Service experience

- efficient in using a windows PC computer and navigating their software system

- typing: at least 35 WPM

- good verbal and written communication skills

- **internet connection** - will be required to train remote and work remote.

- reliable transportation

NICE TO HAVE:

- 2+ years of call center experience

- insurance or mortgage experience

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.