Monitoring: Security Systems - Level 1

Securatech/Securatech Guard Services is a certified Veteran Friendly Employer with the Michigan Veteran Affairs Agency. Veterans, Military Spouses, Reservist, and National Guardsmen are encouraged to apply.

SECURITY OPERATIONS CENTER ANALYST JOB DESCRIPTION - Level One

ORGANIZATION: Securatech

REPORTS TO: Security Operations Center Supervisors and Manager

JOB OVERVIEW
The Security Operations Center (SOC) Analyst will be responsible for the day-to-day operations of the
Security Operations Center. Specific responsibilities include but are not limited to monitoring clients’ Security Systems, communicating with Security Officers and Technicians in the field, and relaying calls for service to the appropriate agencies or units.

The Security Operations Center operates 24 hours a day, 7 days a week, 365 days a year. SOC Analysts are expected to be available to work all shifts including holidays and weekends.

SOC Analysts report to the SOC Supervisors and the SOC Manager and serve as a member of the Security
Operations Center team. This position supports the needs and activities of the company, supervisors/managers, and other personnel. SOC Analysts must also be able to display a friendly and helpful attitude while working with fellow associates and clients.

DUTIES AND RESPONSIBILITIES
The primary responsibility of this position is to perform several duties pertaining to the day-to-day operations of the Security Operations Center.

• Receives incoming emergency and non-emergency phone calls and alarms from the public and staff requesting police, fire, emergency medical, security, or other assistance.
• Relay incoming/outgoing phone calls providing technical or non-technical support for both commercial and residential customers
• Classifies the nature and determines the priority of calls.
• Generates alarm reports.
• Maintain confidentiality of customers and company records.
• Monitors internal and external security and fire systems.
• Assists emergency service units in the field by securing and verifying information through computers, department files, records, and other available sources of data.
• Obtains and coordinates the assistance of emergency personnel as needed.
• Maintains accurate records of complaints, logs, and information received.
• Operates two-way radio to relay instructions or information to remote units.
• Operates recorders, video monitoring displays, computer-aided dispatching equipment/software, and other dispatch-related equipment.
• Helps train new SOC Analyst and assist supervision in evaluating the progress and/or performance of probationary employees.
• May perform the duties of a superior in the absence of this person and with an appointment from the management team.
• Complete training utilizing programs that will aid with dispatch and alarm services.
• Participate and provide valuable input at Daily Briefings.
• Ability to handle multiple emergency situations.
• Work areas are shared. Analysts must keep the area clear and free of clutter.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• 2 years of experience in public emergency service field/agency (police, fire, ambulance dispatch), private security, armed forces, IT, or another related field preferred.
• Associate’s Degree or Certification in IT, Cyber Security, Criminal Justice, or another related field preferred.

QUALIFICATIONS
You must be motivated, engaged, ambitious, and looking to build a long-term career. You must be prepared to work as part of a team, acting quickly and professionally as you respond to urgent, potentially stressful situations. You must also display excellent verbal and written communication and interpersonal skills as you will interact with a variety of clients, and staff in addition to external visitors.

Please note: Hire for this position is contingent upon the successful completion of a thorough background check, including criminal, motor vehicle, credit and education history, previous work experience/references, and a drug screen.

The minimum requirements to become a Security Operations Center Analyst are as follows:

• US Citizen or Permanent Resident.
• Able to provide proof that you are eligible to work in the US.
• Must have a valid driver’s license or state ID.
• Speak, read, and write English.
• Be able to pass a background investigation.
• Be able to pass a drug screen.
• Ability to remain calm in stressful situations.
• Ability to maintain confidentiality.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and attention to detail.
• Excellent organizational and time management skills.
• Work effectively with limited supervision.
• Proficient in Microsoft Office Suite or similar software.
• Strong analytical and problem-solving skills.
• Well-organized with a customer-oriented approach.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 20 pounds at a time.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Education:

• High school or equivalent (Preferred)

Experience:

• Military: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person