Monitor Technician - Telemetry

JOB SUMMARY

At Houston Methodist, the Monitor Technician position is responsible for performing accurate EKG rhythm interpretation and other in electrocardiography functions that support the interprofessional healthcare team in delivering high quality, cost-effective care. This position maintains competency in electrocardiography (EKG), monitoring/computer skills, and pulse oximetry (SpO2) as appropriate. The Monitor Technician position employs effective, prompt communication throughout the hospital complex and provides direct patient care by performing patient preparation for monitoring

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization vision, fulfills the mission and abides by the I CARE values

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

1. Promotes to a positive work environment with the interprofessional care team to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Communication to promote both work efforts and problem resolution is clear, and professional. (EF)
2. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. (EF)
3. Conducts self in a manner that is congruent with cultural diversity, equity, and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 25%

1. Provides direct patient care by performing patient preparation for monitoring. (EF)
2. Organizes workload, utilizing all available work time by assisting others and performing additional tasks. (EF)
3. Receives information from various sources that is assimilated and communicated in an accurate, timely and effective manner. (EF)
4. Demonstrates progressive skills through peer-to-peer accountability towards improving department score for patient satisfaction. (EF)

QUALITY/SAFETY - 35%

1. Accurately demonstrates EKG rhythm interpretation. As appropriate, monitors O2 sats, understanding parameters when to call a nurse. (EF)
2. Promotes quality patient care by vigilant identification of changes or abnormalities in EKG morphology. Takes corrective action or communicates immediately, when appropriate, to proper personnel. (EF)
3. Provides and accurately processes documents, quality data, and related centralized telemetry monitor (CTM) records. (EF)
4. Ensures all patient care equipment has had QC performed as required, is in safe working order prior to use and documents findings accordingly. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed. (EF)
5. Reports “near misses” and inputs errors promptly into TAPS to improve processes and identify trends. Contributes to identification of corrective action and improvement activities and contributes to meeting department and hospital targets for quality and safety. (EF)

FINANCE - 10%

1. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, assisting coworkers as needed. (EF)

GROWTH/INNOVATION - 10%

1. Participates in department projects and shared governance activities. (EF)
2. Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o EKG interpretation skills

o Prior healthcare and/or medical terminology experience preferred

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o One of the following EKG Monitoring Certifications: Certified Cardiographic Technician (CCT), Certified EKG Technician (CET), CMT-BC, Nationally Registered Certified EKG Technician (NRCEKG), ECG-BC Board Certification (ECG-BC) or NTT through the National Telemetry Association, within one year of hire/transfer

o American Heart Association Basic Life Support (BLS)

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians, and co-workers

o Successful completion of validated Basic EKG proficiency exam with a score of 80% and correct identification of lethal dysrhythmias during initial and ongoing orientation

o Maintains competency in pulse oximetry (SpO2), as appropriate

o Demonstrates proficiency in the use and maintenance of equipment such as Remote Viewing Station (RVS), transmitters, monitoring equipment, computers, facsimile, Sickbay, EPIC and printer

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs Yes

Business professional No

Other (dept approved) No

On-Call* No

*Note that employees may be required to be on-call during emergencies (i.e., Disaster, Severe Weather Event, etc.) regardless of selection above

Travel**

May require travel within No

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: _________________________

Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology.  Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.