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Form of workJob Description
Join DirectViz Solutions (DVS) as a Mobility Specialist on Redstone Arsenal in Huntsville, Alabama. Candidates must be able to obtain a Secret clearance.
Job Responsibilities and Qualifications include:
- Proficient in Apple iOS, technology, and devices.
- Excellent verbal and written communication skills are required.
- Proficient computer skills with the ability to learn new software.
- A service-oriented mindset is a must.
- Problem-solving skills and resourcefulness are highly desired.
- Provide email and telephone support to both internal and external clients.
- Utilize help desk software to keep an accurate account of tasks.
- Document steps taken and resolution for assigned tickets.
- Work with a variety of users to assist with setup smartphones and other mobile device troubleshooting.
- Build and develop working relationships with clients.
- Communicate effectively with peers, management, and clients.
- Collect and enters orders for new or additional products or services.
- Ensure that appropriate actions are taken to resolve customers' problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties such as back-up support for Audio Visual (AV) activities.
- Perform entry level AV operational support and troubleshooting.
- Assist in preparing Standard Operating Procedures for mobility devices and AV activities.
- Recommend efficiencies to processes and procedures.
- Compile and submit weekly status reports.
- Assist with property management activities of mobile and AV equipment.
- Stay up-to-date on DISA mobility guidance.
Physical and Mental Qualifications:
- Be able to maintain awareness during scheduled working hours
- Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
- Able to lift up to 15 pounds
- Excellent verbal and written communication; good command of the English language
- Execute tasks independently and work as a team
- Learns and memories routine tasks
- Strong organizational, grammar, business correspondence, and self-management skills
- Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be provided for employees with disabilities.
- DVS retains the right to change or assign other duties to this position.
DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
