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Title: Mobile Service Market Area Manager
Location: Great Lakes Market, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Day to Day Responsibilities:
- Act as the Subject Matter Expert (SME) to help train, motivate, and provide guidance for the Mobile Service Specialist working with retail dealerships
- Responsible for the markets execution of all Ford Mobile Service program elements
- Work with other Ford field personnel in their assigned area to increase utilization and profitability of dealer Mobile Service vehicles
- Help demonstrate value and benefit of the Mobile Service Program to new and existing dealers
- Understand and demonstrate all aspects of Mobile Service including excellent on-site customer service, location assessment for safety and functionality, requesting, receiving payments, technician best practices and route optimization
- Work side by side with other MSX field teams and the Dealership Service increase efficiency and profitability of the Mobile Service Program
- Provide the needed coaching & counseling with assigned Mobile Service Specialists
What you bring:
- Excellent communication skills
- Act as a change agent for the Ford Mobile Service program
- Strong history of handling complex situations, modeling flexibility, remaining professional when challenged with adversity
- Solid understanding of automotive dealership operations, with a focus on service / Mobile Service
- Must be able to effectively train personnel on new ideas and concepts and how to execute them effectively and efficiently
- Be comfortable with technology, including various mobile devices (payments, tracking, reporting)
- 3+ years working in automotive service with focus on customer experience
- Previous management and training experience with a remote workforce
- Strong organizational skills and ability to multitask within multiple assigned responsibilities
MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
Apply NOW!!!
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