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Form of workAre you decisive, confident, problem solver, analytical, enjoys juggling multiple jobs simultaneously, technologically competent, have an eye for detail, thorough, highly organized, strive for perfection and customer satisfaction, and enjoy helping people in their time of need? Then apply for this position now....... WE WANT YOU!
UNLIMITED EARNING POTENTIAL
Your responsibilities are:
- Serve as the point person and first responder for every loss including reconstruction.
- Contact the customer within 30 minutes (unless emergency) to schedule an appointment.
- Arrive on loss site within 2 hours if an emergency or 24 hours for non-emergencies, unless carrier program requirements.
- Prepare scope of work thru Sketch/MICA and communicate to customers.
- Secure applicable contract(s).
- Coordinate, supervise, document, and assist in the production of Emergency Water Extraction and Drying Services and Emergency Fire/Smoke Services.
- Record and report loss documentation (ie contracts, psychometric readings, moisture mapping) to customer, adjuster, and national programs on all losses.
- Record estimate in Xactimate and submit to adjuster/customer within 48 hours or according to carrier Program Requirements.
- Negotiate with adjuster/customers on the scope of work.
- Forward job file to administrative dept. once approved.
- Consistently deliver Exceptional Customer Service to all external/internal customers.
- Build & maintain a professional relationship with customers, adjusters, carriers, and 3rd parties.
- Trains & supervise M&C technicians.
- Record daily schedule on the job board arranging temporary help if needed.
- Perform management on-call rotation.
- Perform employee performance reviews.
- Follow and enforce established safety practices including proper use of PPE, when required.
Reports to: M&C General Manager
Requirements
Education Requirements: Associates Degree or 3 Years Equivalent Experience
Licenses and Certifications:
- IICRC Water, Fire & Smoke
- Valid Drivers license
Physical Demands:
Lift (occasionally) 5-40 lbs. May involve significant stand/walk/push/pull Occasional climbing (ladders, etc.), balancing, crouching, stooping, reaching, kneeling, and handling. Ability to work in confined spaces. Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat. Exposure to noise levels ranging from moderate to loud from occasional to frequent times.
Work Requirements:
- 7:00 am - 4:00 pm on the job and/or available by phone
- The employee is expected to work weekends when a necessary/job demands it.
- The employee is expected to be on-call (at least by phone) upon the needs of the team
- Knowledge of construction.
- Organizational & multi-tasking skills.
- Communicate effectively with all departments, subcontractors, and customers.
- Computer literate.
- Review jobs on a weekly basis with the Project Manager.
- Bring jobs in on a targeted budget of 65% or less.
- Achieve customer service scores at a minimum of 9 on average or an NPS of 67.5%.
- Provide the customer with a job schedule unless the project is produced in less than 2 weeks.
Paul Davis Restoration has been serving Wisconsin's commercial, industrial and residential disaster restoration and remodeling needs for over 25 years. From flooding to ice dams, fires, and frozen pipes, Paul Davis provides emergency response 24/7/365 to restore calm in the most chaotic of events. Beyond disaster restoration, we offer a full range of award-winning construction services to complete any size project.
Our Vision to the Customer is to provide extraordinary care while serving people in their time of need.
