MIS Manager/Billing Administrator

We are excited to add this position to our growing team! LiveOak Fiber employees ("Lifers") enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. As a Lifer, you are part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

The MIS Manager/Billing Administrator is responsible for overseeing the management of our information systems and billing processes. This role plays a pivotal part in ensuring the efficient operation of our IT infrastructure and the accurate billing of our services, ultimately contributing to our company's growth and success. 

ESSENTIAL DUTIES & RESPONSIBILITIES

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Information Systems Management: 
• Oversee the maintenance and optimization of our information systems, including network infrastructure, hardware, and software. 
• Ensure data security, integrity, and accessibility, implementing necessary measures and protocols. 
Billing Administration: 
• Manage all aspects of the billing process, including generating invoices, tracking payments, and resolving billing discrepancies. 
• Collaborate with other departments to ensure billing accuracy and adherence to pricing and service agreements. 
• Develop and maintain efficient billing procedures and systems. 
Data Management: 
• Oversee data storage, backup, and retention strategies, ensuring compliance with industry standards and regulations. 
• Implement data quality assurance practices to maintain accurate and consistent data. 
Budgeting and Financial Management: 
• Create and manage the MIS department's budget, optimizing resource allocation. 
• Monitor expenses and identify cost-saving opportunities while maintaining high-quality services. 
Vendor Management: 
• Evaluate, select, and manage third-party vendors, negotiating contracts and SLAs. 
• Ensure vendor performance aligns with company objectives and standards. 
Technology Strategy: 
• Develop and execute an IT strategy that aligns with the company's business goals. 
• Stay updated on industry trends and recommend technology upgrades and innovations.
Compliance and Security: 
• Ensure compliance with data protection and privacy regulations relevant to the telecommunications industry. 
• Implement and oversee cybersecurity measures to safeguard customer data and systems. 

KNOWLEDGE, SKILLS & ABILITIES

• Strong technical knowledge of information systems, networking, and telecommunications. 
• Proficiency in billing and financial management. 
• Excellent problem-solving and analytical skills. 
• Strong leadership and team management capabilities. 
• Effective communication and interpersonal skills. 
• Understanding of LInux systems and CLI. 
• Understanding of SQL database administration.  
• Foundational understanding of programming principles (object oriented, functions, etc.) with a well-known language (Python preferably). 
• Ability to adapt to a dynamic startup environment and drive change. 
• Attention to detail and a commitment to data accuracy. 
• Knowledge of relevant industry regulations and standards. 

Basic Qualifications & Competencies

• Bachelor's degree in Information Technology or relevant work experience. 
• Minimum of 5 years of experience in IT management and billing administration. 
• Experience with network infrastructure, database management, and billing systems. 
• Experience scripting and programming. 
• Proficiency in relevant software and tools. 
• Must be able to provide proof of eligibility to work in the U.S.  

Preferred Qualifications & Competencies

• Master's degree in a relevant field. 
• Industry certifications (e.g., CompTIA, ITIL, PMI). 
• Experience working in the telecommunications or ISP industry. 
• Familiarity with fiber optic technology and related services.

We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).