Military Lodging Specialist: Part-time weekends

Summary

The Military Lodging Specialist is responsible for all military hotel lodging.

This is a part-time position: Saturday and Sunday, 10:00AM - 8:00PM

2.1 Essential Position Functions

· Reserve hotel rooms on behalf of our clients

· Place notice, extend, or check out reservations and units.

· Provide accurate payment and rooming assignments to hotels.

· Retrieve rooming lists and folio receipts from hotels.

· Update and maintain accurate rosters.

· Negotiate rates with hotels and their management companies.

· Communicate with clients and hotels to ensure clear expectations and instructions on each reservation.

· Research and source availability for potential requests

· Resolve guest issues in a timely manner.

· Respond to reservation requests in accordance with SOP guidelines.

· Complete open tasks before the end of the shift

· Follow client safety and information security policies.

· Answer and field incoming calls

· Pull a daily report on hotel check-in and check-outs.

· Add funds to cover daily check-ins and check-outs.

· Perform quality checks on rosters.

· All other duties as assigned.

2.2 Minimum Position Requirements

· Education: high school diploma or GED; some college preferred

· Experience: Minimum 2 years customer service and 1-year hotel/hospitality preferred

· Skills: Multiple line phones, Microsoft Office/Excel, typing, and 10-key

2.3Physical Requirements

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift-up to 15 pounds at times.

Job Type: Part-time

Pay: From $17.00 per hour

Schedule:

• 10 hour shift

Experience:

• Customer service: 1 year (Required)
• Hotel: 1 year (Preferred)
• Microsoft Excel: 1 year (Required)

Work Location: In person