Mid Technical Analyst/Documentation Specialist-Hybrid

Are you looking for the next exciting project opportunity with a great company? Our professional recruiting staff at CC Pace is here to support you in every step of the process! We have been in business for nearly four decades and have deep roots in the Washington, DC, metro area. Our direct client relationships with companies in various industries and sizes help us find the right opportunity for our candidates. We offer competitive rates, healthcare & dental, 401k, FSA, LTD, lots of voluntary benefits, and tons of discount perks. Our team is standing by, ready to help you get started today!
This position will join the Digital Technical Analysis team, responsible for providing technical analysis and documentation activities for our industry-leading web and mobile solutions designed to meet our Members’ evolving financial needs. A general understanding of distributed system and microservice architectures and the allocation of capabilities between the presentation, services, and data tiers will be needed to effectively analyze as-built capabilities and provide various types of documentation. This includes technical specifications/guides and policies and procedures to facilitate operational support/system reliability. Drawing on knowledge gained during the documentation process, there will be opportunities to engage in analysis feasibility assessments for system enhancements and troubleshooting operational issues.
Job Description:

• ​​​​Contribute to the creation of the following types of system documentation:
  • Application Specifications
  • Services Specifications / System Interface Documents
  • Data Mapping
  • User Interface Specifications
  • Process Flow/Sequence Diagrams
  • Operational Support documentation
• Review documentation completed by independent development teams and refine as necessary to align with new documentation standards.
• Identify deficiencies and gaps in feature coverage for existing documents and work with subject matter experts to fill those gaps.
• Maintain a roster of microservices and databases and provide high-level summary information for each.
• Verifying application functionality by exercising test versions of applications
• Develop policy and procedures documents that define service levels and response to exception scenarios.
• Provide analytical support to assess the feasibility of application enhancements.
• Investigate/troubleshoot operational issues as they arise.
• Support Digital’s monitoring and alerting efforts by working with multiple teams (Development, Operational Support, etc.) to prepare detailed Response Procedures for Network Operations and Tier 2 Support Teams.
• Provide technical research and coordination for internal initiatives that impact Digital Engineering
• Have an in-depth understanding or working knowledge of the following:
• Services-Oriented Architectures / Microservices
• Microsoft Azure Portal
• Multi-tier applications (presentation tier/services-processing tier/data management tier)
• Enterprise and vendor API integration
• Functional understanding of financial services and/or digital banking systems
• Managing system behavior through configurable variables
• Error handling
• XML and JSON data structures

Qualifications/Experience:

• Problem-solving skills: Works well under pressure and challenges, is a team player, good listener, analytical, creative, approachable, etc.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
• Excellent coordination skills and ability to conduct complex technical analysis across multiple products in Agile Methodologies
• Writing requirements for a system

Desired Skills:

• Writing mobile and/or web application requirements
• Writing mobile service and/or web service requirements

Top 3 Must-Have Skills:

• ​Experience analyzing multi-tier applications
• Experience specifying systems requirements
• Experience mapping/documenting API data elements

Top 3 Desired Skills:

• Project management/coordination abilities
• Strong investigative skills
• Proactive follow-up skills

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. EEO IS THE LAW CC Pace invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.