Mid-Day Customer Care Team Member

Are you the kind of person that thrives to make a difference even in mundane situations? Someone who wants to be present and connected with people and build relationships? Are you looking for something fulfilling and a job that will challenge you to be your best self? Are you the type of person that wants to create the wow for others?

To thrive in this role, you do not need experience. We will teach you and help you grow along your journey. There is always something new to learn in our field, even for the most seasoned customer service representative.

***HOURS: Hours will range from 8a-4p, 9a-6p, 11a-8p, off every other Saturday or off every other Sunday. These are not negotiable.

***Pay: 12 for day shifts, 14.40 for any pm or weekend shitfs

***There is a 20% pay increase when working any hours over the weekends.

What You Bring To The Table

• Assisting and supporting our veterinarians and team
• Medical record notation
• Client education
• Maintain a professional demeanor and use of medical terminology
• Desire to learn and an ability to adapt to changing situations
• Uphold our company’s core values
• Extraordinary customer service
• Standing, sitting, crouching, and walking multiple times per day for the care of pets and clients
• Helping control the flow of appointments
• Excellent communication and problem-solving skills
• Keeping a team mentality at all times

About Us:

Lafayette Veterinary Care Center is a work environment unlike any other. We are a 24/7 veterinary hospital that also provides boarding, grooming, and doggie daycare.

We were most recently voted # 1 Veterinary Clinic, #1 Boarding, and Doggie Daycare, and top 3 in Grooming at the Best of Acadian Awards for 2023!

We are looking to hire those who are brave, caring, and resilient. At this clinic, we see it all. From puppy and kitten appointments to critical, all hands on deck emergencies. This kind of work environment has the tendency to create strong bonds with those who work together. It really can’t be helped when you are celebrating life, mourning losses, and working as a team to stabilize critical patients.

Lafayette Veterinary Care Center strives to create a practice where employees can make a difference daily. Our goal is to maintain a fun, educational, and safe environment for employees, clients, and patients. We want to see our employees be their best by reaching their career goals in our hospital. We are open 24hrs a day 7 days a week in order to provide extraordinary care for our extraordinary clients and patients.

We have been a part of the Lafayette community as an AAHA (American Animal Hospital Association) accredited hospital since 1972. We have always strived to be a presence in the Acadiana community and help those in and around our area. We uphold over 900 standards of excellence every year. Lafayette Veterinary Care Center was rewarded AAHA 2022 Practice of the Year.

2022 AAHA-accredited Practice of the Year award winner Lafayette Veterinary Care Center

https://www.lafayettevets.com

We expect our employees to be fully engaged, team players that support each other by having positive attitudes and strong work ethic. All employees must have the desire to learn and be able to adapt to change. Our ideal employee goes out of their way to make a difference for pets and their owners to provide one-of-a-kind experience.

Benefits include:

• Medical, dental, and vision benefits
• Paid time off
• Pet benefits for employee pets
• 401K
• Pets everywhere all day!
• Awesome co-workers

Please pick one of the following questions to answer in a cover letter submitted with your resume.

How have you made a difference at your previous jobs?

Is there anything you wish you would have done differently at a previous job? Explain what and why.

You have a family member with a sick pet. Please explain as best you can what level of care and communication you would want. Please be as detailed as possible.

Job Type: Full-time

Pay: $12.00 - $14.40 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Work Location: In person