Microtransit Operator

Microtransit Operator

Full-Time

Non-Exempt

Pay Rate: $20.67 per hour

No CDL Required

ABOUT US

The Greater Richmond Transit Company (GRTC) is an expanding mid-sized transit agency serving Virginia’s capital and the greater Richmond region. GRTC is uniquely integrated with the community and presents a range of opportunities – from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters power 30,000 transit trips a day, with more routes & regional connections in development – as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

SUMMARY

Microtransit operators are responsible for providing technology-enabled, on-demand public transportation service, using specialized vehicles, such as vans or shuttle buses in the Greater Richmond region. Assumes responsibility for the safety of our customers and equipment and performs routine vehicle inspections to ensure proper operations. Communicates appropriate information to customers, supervisors, and others designated to receive such information. Answers inquiries from customers and others. Follow agency transportation guidelines, operating rules, and procedures. Responsible for overseeing the safety of passengers, resolving problems, providing good customer relations, and maintaining public trust. Arrives on time and works independently with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives microtransit vehicles to transport passengers to points within a designated microtransit zone while providing safe and courteous service to the public.

• Ensures adequate vehicle circulation so passengers are picked up in a timely manner.
• Picks up passengers based on in-app scheduling.
• Provides a high level of service while operating a microtransit vehicle under a variety of conditions.
• Regulates heating, lighting, and venting systems for passenger comfort.
• Maintains a professional appearance at all times.
• Complies with local traffic regulations (Reports delays or accidents).
• Effectively deals with difficult customers and situations.
• Communicates effectively using both written and verbal skills, both with the public and GRTC radio and dispatchers.
• Picks-up and drops-off passengers at scheduled locations and times.
• Visually inspects vehicle prior to shift start to check for any damage or other safety concerns.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED KNOWLEDGE, ABILITIES, & SKILLS

• High school education and or equivalent GED.
• A current Virginia Driver’s License with a positive point balance or better.
• Ability to successfully complete operator training program including training of bus routes, schedules and vehicle emergency procedures within the prescribed time set forth by the Department of Transportation.
• Ability to comprehend and operate a bus on all streets in the Richmond area.
• Ability to operate vehicle under safest possible conditions.
• Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating conditions.
• Ability to effectively communicate, both oral and written, while interacting with customers and GRTC staff in a courteous, professional manner. This includes providing good customer service by attending to the needs of a diverse customer base in a sensitive manner.
• Ability to work and maintain professional composure while under stress and pressure.
• Ability to listen, understand, and carry out the information, ideas, and direction presented verbally or electronically by dispatchers and street supervisors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for long periods of time.
• 20/20 vision or corrected lenses required.
• Infrequent lifting and twisting required.
• Must be able to bend to secure wheelchairs in the vehicle.
• Must be able to step up and down into the vehicle.
• Must be able to work in all changes in weather conditions.