Metro- Head Cashier

Founded in 1968, M&M Thrift Management Company, which operates 27 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry.
Job Summary
As the Head Cashier, you will play an important role in ensuring the smooth and efficient operation of the front-end activities at RWB Thrift. Your responsibilities encompass managing and leading our team of cashiers, setting the standard for operational excellence, and maintaining a focus on accuracy and adherence to established procedures. In addition to performing the essential functions of a Cashier, Head Cashiers are adept at diffusing conflicts and deescalating challenging situations. They must be comfortable enforcing company rules and standard operating procedures (SOPs), demonstrating an ability to maintain composure in a dynamic retail environment.
One of your primary functions will be to provide training to new cashiers. You will also oversee the maintenance of the cash box, collaborating with key carriers to handle voids, overrings, and employee purchases. In addition to these responsibilities, you will be tasked with monitoring the availability of change and managing change orders, ensuring that our cashiers always have the necessary resources.
Upholding a culture of operational excellence and professionalism among front-end employees is crucial, and you will address any behavioral concerns through verbal and written warnings as needed. In the event of accidents, theft, or robberies, you will be equipped with the knowledge and protocols to respond swiftly and effectively.
At the close of each day, you will record final register drops, balance each register, and tally the drop sheet to ensure accuracy. Your role plays a critical part in maintaining financial integrity and ensuring a seamless customer experience at our front end.
The Perks

• Full time hours
• Benefits eligible after 90 days of employment

Key Responsibilities

• Team Leadership: Lead and manage the cashier team, setting high standards for operational excellence and customer service.
• Training: Provide comprehensive training to new cashiers, ensuring they understand and follow established procedures.
• Cash Handling: Oversee the maintenance of cash boxes and collaborate with key carriers to process voids, overrings, and employee purchases accurately.
• Change Management: Monitor change availability and proactively manage change orders to ensure cashiers always have the necessary resources for transactions.
• Professionalism: Promote and uphold a culture of professionalism and operational excellence among front-end employees, addressing any behavioral issues through verbal and written warnings as necessary.
• Emergency Response: Be prepared to respond swiftly and effectively in the event of accidents, theft, or robberies, serving as the first point of contact for the sales floor.
• Financial Accuracy: Record final register drops, balance each register, and tally the drop sheet to maintain accurate financial records.
• Customer Focus: Maintain a strong customer service focus by providing exceptional service during transactions and ensuring a positive customer experience at the front end.
• Operational Efficiency: Continuously seek opportunities to improve the efficiency of front-end activities, contributing to the overall success of RWB Thrift.

Qualifications

• High school diploma or GED is preferred
• Prior experience in cash handling, cashiering, or a related role is preferred
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, is necessary.

Scheduling Requirements

• Head Cashiers are typically scheduled to work 10am - 6:30pm; schedule may vary.

Other Requirements
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.
Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.
M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.
In accordance with state laws, any salary range provided is our reasonable estimate of the base compensation for the role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
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