Messaging Engineer

The Messaging Engineer is responsible for the support, engineering and operation of messaging infrastructure and mobile device management platforms. Resolve complex technical issues related to system availability, performance, and end-user experience. Provide direct support to other infrastructure and application teams as it relates to messaging and mobility as well as third-level support for end-users. Manage escalation of issues to other third-level support teams and vendors. Proactively monitor systems for stability and performance issues and perform regular reporting of system metrics for capacity planning purposes. Participates in the implementation and delivery of messaging projects.

Essential Functions

· Monitor user support requests escalations to the team by email, phone or IT Service Management system. Triage, investigate and address issues identified.

· Work with attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors.

· Provide timely feedback to the end user on the status of their issue or request.

· Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.

· Document and communicate platform standards to other IT groups.

· Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.

· Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment.

· Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.

· Understand and remain current on messaging and mobile device technologies and trends.

· Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.

· Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.

· Perform monthly maintenance during designated weekend maintenance periods.

· Participate in the team’s on-call rotation which requires 24x7 availability to respond and actively work on escalations.

Must-Have Skills and Qualifications:-

The Messaging Engineer must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5+ years of experience supporting major messaging implementations in large corporations. Additional requirements include:

· Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).

· Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.

· Strong understanding of unified communication technologies including Skype for Business.

· Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.

· Strong understanding of PowerShell scripting and automation techniques in a Windows environment.

· Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.

· Capability to take a messaging architecture and implement it across the offices and population.

Technologies/Software

· Microsoft Exchange

· Microsoft Outlook

· Microsoft Skype for Business

· Microsoft Active Directory

· Proofpoint

· Capax EAS Archive

· Litera Metadact

· Microsoft Windows Server

· VMware Workspace One UEM (AirWatch)

· Microsoft Intune

· Microsoft 365 (Exchange Online and Teams)

· Apple iPhones/iPads

· BlackBerry Enterprise Server & BlackBerry Work for iOS

· CodeTwo Exchange Rules Pro

· Trend Scanmail for Exchange

· GSX and SCOM Monitoring Software

· Progress MOVEit Transfer