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Form of work Summary:
The Messaging Admin is responsible for providing day-to-day operational support for the company's Messaging environment. The hosted applications of the company's Messaging environment include but are not limited to: Exchange, Outlook, Metadata Scrubbing, Email Hygiene, Mobile Suite, Skype and Email Archiving.
Duties and Responsibilities:
The Messaging Admin is responsible for providing day-to-day operational support for the company's Messaging environment. The hosted applications of the company's Messaging environment include but are not limited to: Exchange, Outlook, Metadata Scrubbing, Email Hygiene, Mobile Suite, Skype and Email Archiving.
Duties and Responsibilities:
- Provide support, analysis and remediation for escalated support incidents from company's help desk on Exchange, Outlook, Metadata Scrubbing, Email Hygiene, Mobile Suite, Skype, Email Archiving or other hosted applications
- Provide troubleshooting support and training to the User Support team
- Monitor Messaging systems to ensure 99.9% uptime for operational availability; document system uptime and usage metrics
- Develop build documents and test configurations and patches/creation of knowledge base articles
- Perform server administration tasks including: review and monitor of event logs/performance
- Maintain documentation of processes, procedures, troubleshooting guides and change management logs
- Escalate problems to vendors, as appropriate
- Analyze, plan, test and implement Messaging application software at the direction of management
- Provide 24x7 on-call support on a rotating basis
- Support highly available technologies
- Participate in after business hours operational maintenance activities and deployments, as needed
- Other duties, as assigned
- A minimum of 2 years of experience in Messaging
- Proven troubleshooting abilities
- Experience in Microsoft Exchange Server (to include monitoring, clustering, HA/DR, backup/restore and storage)
- Experience with Email Hygiene, preferably Proofpoint
- Experience with mail routing technologies
- Experience with TLS and other mail security protocols
- Experience with Mobility
- Strong knowledge of email clients, preferably Outlook
- Strong knowledge of Windows 2012, 2016, and 2019
- Experience in Email Archiving solutions such as Enterprise Vault
- Experience in administration, maintenance and support for mobile device management technologies, preferably Blackberry Enterprise Server Suite
- Knowledge of Skype for Business
- Knowledge of electronic management including document retention, deletion and legal hold policies
- Knowledge of network infrastructure and operations, including routing and switching
