Merchant Services Lead Analytics Consultant

About this role:
Wells Fargo is seeking two Lead Analytics Consultants to support the Merchant Services organization. The Lead Analytics Consultant will be instrumental in Merchant Services' continued transformation and our commitment to help customers succeed financially by delivering on our vision and brand promise. This highly visible position reports to the Director of Merchant Services Analytics & Insights and collaborates extensively with leaders across Merchant Services to deliver data-driven insights and recommendations.
The successful candidate will work to synthesize data from disparate sources to answer business questions. The role goes beyond simply serving up data and requires someone who can communicate with stakeholders at all levels to tell a story, provide actionable insights and separate the signal from the noise. Over time, this person will develop into the go-to analytics resource within Merchant Services for one of the following areas - marketing, sales/sales enablement, product, pricing, strategy, operations and servicing.
In this role, you will:

• Conduct analyses to inform business cases to deploy new products or target specific segments
• Perform deep-dives on key KPIs such as conversion, penetration or attrition
• Visualize trends in merchant behavior (e.g. transaction volume, activation cycle times)
• Identify statistically significant differences in performance by industry or segment
• Partner with business leaders to develop a roadmap of analytics needs
• Support data requests for audits and other high visibility activities
• Operate in adherence with existing procedures, compliance and risk management policies

Required Qualifications, US:

• 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience leading end-to-end analytical projects including: conducting analysis, synthesizing findings, developing recommendations, presenting results and recommendations to leadership.
• Excellent analytical skills with high attention to detail and accuracy
• Experience sifting through customer and operational data, identifying themes, extracting insights, and articulating these insights to stakeholders
• Willingness to roll up one's sleeves to thoroughly understand the nuances of each data source and use that information to inform the best approach to an analysis
• Proficiency in statistics and advanced analytics including hypothesis testing, regression analysis and machine learning
• Advanced Excel and data visualization skills
• SQL, SAS, Python or R programming experience
• Experience influencing strategic decisions in key facets of the business such as pricing and product, organizational performance and/or sales and service models.
• Strong communication skills, both verbal and written; effective in communication across a variety of audiences and constituencies and presenting information in a manner that persuades, educates and enhances understanding at all levels
• Proficiency in data storytelling via PowerPoint
• Ability to project manage multiple simultaneous work efforts; strong time management skills and ability to meet deadlines
• Ability to work collaboratively across the organization
• Proficiency in influencing peers at all levels of the organization and comfort interacting virtually with team members in different locations
• Experience in the payments processing or credit card industry with a thorough understanding of Merchant Services products and services
• Bachelor's degree in STEM or social sciences field

Job Expectations:

• This position offers a hybrid work schedule
• Ability to travel up to 10%
• This position is not eligible for Visa sponsorship.

Posting Locations:

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266
• 550 S Tryon Street, Charlotte, NC 28202
• 1150 W Washington Street, Tempe, AZ 85281
• 2200 Concord Pike, Wilmington, DE 19803

Required locations listed above. Relocation assistance is not available for this position.
Posting End Date:
19 Jan 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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