Merchandise Assistant

Customer Service & Sales - Greets and assists customers in finding products and delivers outstanding customer service - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems

• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment - Contributes to the execution of visual elements to support merchandising statements - Responsible for stockroom maintenance

• door to floor / Restock / RFID & Inventory - Works with Sales Floor Supervisor to plan upcoming merchandise placement plans - Follows placement directions to effectively place set merchandise statements - Assists with the truck unload and merchandise preparation in a timely manner per company guidance - Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Contributes to the Shoe on Display restocking process, including mismates and stockroom organization - Contributes to the restock program to identify replenishment opportunities • Omnichannel - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed - Contributes to Buy Online Pick Up In Store, Ship from Store and Curbside Pickup processes as needed • General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities - Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink - Participates in annual inventory processes • Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales and customer service.

Job Type: Full-time

Pay: $15.00 - $20.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person