Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES
- Lead Generation & Appointment Booking
Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
- Guest Touring, Membership Presentations, & Personal Production
Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
Ensure Personal Sales Room Financial goals are met or exceeded each month
New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
The minimum expectations of a Membership Specialist is to write 30 New Membership Units (NMUs) and 6 PT Units each month after the probation period (First 3 months).
Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
- Customer Service
Provide the highest level of customer service possible when communicating and interacting with guests.
Assist in maintaining a clean and operational facility.
Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling, they must have any manager meet the member and sign off on the cancellation.
- Miscellaneous
Mandatory Meetings: Monthly All Team Meeting and Daily Production Meetings are mandatory.
UniformPolicy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.
Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
ORGANIZATION RELATIONSHIPS: The Membership Specialist will interact with club staff, including the Operations and Fitness Departments as well as the Membership Team. The Membership Specialist will also communicate with members, guests and vendors in the community regarding company promotions and membership packages to support club sales. This position has no direct reports.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities
- In-depth knowledge of sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Must have good interpersonal communication skills.
- Excellent customer service skills
- Independent, self-starter with strong organizational skills.
- Must be a team player
- Adhere to meal and rest break periods and must clock in and out for all shift times
2) Minimum certifications/educational level:
- High school degree or GED required.
- Must complete company sales training and orientation program.
3) Minimum experience:
- 1-2 years sales experience preferred.
4) Physical Requirements:
- Must be able to lift 45 lbs.
- Typing, using the telephone and computer mouse
- Frequent sitting, standing, walking, and stair climbing
- Ability to demonstrate proper fitness techniques
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.