Membership Director

Responsibilities: Develop and implement initiatives to promote better awareness externally and internally of The Club at Ravenna, including membership sales, membership activities, membership retention, communication, and analysis of demographic data.

Qualifications:

·         3 plus years of private club experience. Previous experience in presenting, selling, networking and prospecting techniques.

·         Possess initiative and a strong work ethic.

·         Upbeat, friendly, warm, respectful, honest, candid. and communicative personality.

·         Strong organizational skills

·         Excellent presentation and public speaking skills.

·         Superior authoring skills.

·         Working knowledge of Microsoft Word and Excel.

Job Tasks:

·         Develop, recommend and implement membership programs.

·         Tracks all membership leads and follow up as appropriate.

·         Conducts tours of the club house, fitness center and golf course.

·         Maintains the club’s database of members’ files.

·         Plans and implements strategies to meet club membership goals.

·         Conducts orientation program for new members.

·         Holds prospective member functions.

·         Calls and requests active members to make personal referrals and to assist with recruitment efforts.

·         Determines markets to be canvassed for qualified individuals and completes and maintains perpetual member roster per category.

·         Meets with club members and instills confidence that the club is operated in the best interests of the membership.

·         Tracks the performance of all membership activities.

·         Works with Marketing / Communications Director on the all club public relations efforts.

·         Reports approved new members to the Controller to initiate proper administration of their memberships. Ensures that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and cost of becoming a member.

·         Measures various recruiting efforts and reports performance to President & CEO.

·         Develop and implement new member activities in conjunction with the Events Director, Food and Beverage Director, and Director of Golf to provide for harmonious integration of new members through social and golf activities.

·         Follow up on all resignation letters and perform exit interviews.

·         Meet with members on a regular basis.

·         In conjunction with the Events Director, develop a communication plan for the annual calendar of events to increase member participation in club events.

·         Visible liaison between Club management and membership.

·         Develop member communication programs with the Marketing/Communications Director.

Compensation/Benefits:

·         Full-time, salaried position

·         Salary range (DOE) plus commissions and performance bonus up to 10% of annual salary.

·         Paid Time Off (PTO) and sick time

·         Health, dental, vision insurance offered after 60 days of employment.

·         Healthcare spending or reimbursement accounts such as HSAs of FSA’s

·         Matching 401(k) plan

·         FREE employee meals

·         FREE golf & fitness opportunities

·         Retail discounts

·         The company provides all employees Paid Sick Leave, which is accrued on hours worked.