Membership Director - North & West Y's

Perks of working at the Y!

The Y provides a total compensation package that includes a competitive salary, benefits and other perks as outlined below.

SALARY: $42,500 annually

BENEFITS: As a full-time, salary/exempt employee, our competitive benefit package includes:

• Health insurance: Y pays 65-93% for individual and 57-82% for family; Dental: Y pays 65%; Vision available
• Flexible Spending Account/Health Savings Account
• Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
• Eligible to participate in 403B savings account through Y Retirement Fund
• Paid Time Off: Begins accruing at 21 days per year up to a max of 32. Caps at 256 hours
• Life Insurance: Y pays 1 X salary, EE has option to purchase additional coverage
• Long Term Disability: Paid by the Y; Employee can elect to purchase Short Term Disability

Y PERKS:

• Free household YMCA membership! Discounts on programs
• Child Care discount 25%; Summer Camp discounts
• Free Employee Assistance Program (EAP) Program

The YMCA of the Iowa Mississippi Valley has an excellent advancement opportunity for an individual looking to advance their career. We are currently seeking a results driven leader with demonstrated impact to lead membership for our North & West branch locations.

Since 1858, the YMCA of the Iowa Mississippi Valley has been an integral part of the Quad Cities area. With 6 branches, numerous child care locations and Camp Abe Lincoln, we continue to grow and strengthen the community to bring about positive change. The Quad Cities area, on the Mississippi River, is home to a more than 27,000 businesses including John Deere World Headquarters, Arconic, Kraft, Exelon and a major military installation - the Rock Island Arsenal. We have low cost of living, great school systems and several higher education institutions. Here you can experience a variety of extra-curricular activities similar to those found in big cities but with a small town feel such as arts, baseball, big name concerts and events, and much more!

The qualified candidate will possess at a minimum:

• Demonstrated ability to create a member-focused culture and model relationship-building skills in all interactions.
• Ability to build solid relationships with diverse groups of people from all social and economic segments of the community to grow and retain membership
• Strong ability to effectively communicate with program participants, parents, members and community partners
• Ability to foster a climate of innovation and resolve problems to ensure member satisfaction
• Prior experience with staff supervision and development

The Program Director Membership directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. This includes, but is not limited to, developing, planning and implementing new procedures and methods to achieve strategic goals.

SUPERVISORY RESPONSIBILITY: Member Services Representatives

ESSENTIAL FUNCTIONS:

1. Serve as a role model to members and YMCA staff and live the mission, vision, and values of the YMCA movement.
2. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
3. Recruits, hires, trains, develops, schedules and directs membership staff and volunteers as needed. Reviews, provides feedback and evaluates staff performance to ensure they are executing their duties at a high level and following the YMCA of the Iowa Mississippi Valley Membership's Best Practices. Develops strategies to coach and motivate staff to achieve individual and department goals.
4. Promotes program and membership enrollment in interactions with existing and potential members. Able to effectively tailor communications to the appropriate audience.
5. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances, specifically with staffing levels.
6. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Branch Executive and Corporate office as necessary on financial transactions and membership processing.
7. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
8. Prepare and distribute Tour thank you notes, new member welcome letters and new member information packets. Report member and guest comments, suggestions, complaints, concerns, and problems to the supervisor in a timely manner.
9. Maintain a high-level, first impression by having clean, clutter-free and attractive reception and lobby areas.
10. Complete records and reports as required on schedule and submit them to Branch Executive.
11. Participate in, meet assigned goals and solicit others to participate in fund-raising efforts, specifically the Annual Campaign.
12. Maintain certifications listed under Certificates and Other Requirements.
13. Adherence to all policies and procedures of the YMCA of the Iowa Mississippi Valley.
14. Understand and follow all safety rules and regulations including knowledge of emergency procedures and the location of emergency equipment.
15. Regular and timely adherence to respective schedule/meetings.
16. All other duties as assigned by the Branch Executive.

EDUCATION AND EXPERIENCE REQUIREMENTS:

1. Bachelor's degree in related field preferred or equivalent combination of education and experience.
2. Previous supervisory experience in customer service preferred.
3. Excellent verbal and written communication skills.
4. Excellent personal computer skills and experience with standard business software.
5. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
6. Ability to work in a fast paced environment.

CERTIFICATIONS AND OTHER QUALIFICATIONS:

1. Must be able to pass background check
2. Current CPR/First Aid/AED Certification*
3. Must be able to pass the YMCA CCC database and Cash Handling training.

*Note: If not currently certified, must obtain certification within 30 days of hire. All the above certification training programs are provided by the YMCA staff.

PHYSICAL DEMANDS: Must be able to stand, sit and walk for at least 4 hours at a time every day. Must be able to lift up to 30 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility. While performing the duties of this job, the employee is regularly required to use a computer and, as such, must be able to reach with hands and arms and use hands to finger, handle, or feel. While performing the duties of the job, the employee is regularly required to see, talk and hear. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment can vary from quiet to moderate during office hours and moderate to loud during event hours. This position works in a combined environment of office setting and fitness facility. This position works a standard work week, but additionally may be required to work evening, weekend, and additional hours to accommodate membership and branch activities and when representing the organization and events.