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SalaryThis position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director at Meadville Family YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
· Bachelor's degree in related field preferred or equivalent combination of education and experience.
· Experience working with wellness programming
· Previous supervisory experience in customer service preferred.
· Excellent personal computer skills and experience with standard business software.
· Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
1. Ensures programs and services meet community needs.
2. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
3. Ensures a level of service and engagement that fosters loyalty among those we serve.
4. Organizes membership and wellness events/programs at the YMCA and represents the YMCA at community events to promote the YMCA.
5. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
6. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
7. Leads membership staff and volunteers effectively and onboards and develops them for success.
Engaging Community
Communication & Influence
Developing Self & Others
