Membership Coordinator

Reports to: Vice President of Engagement

Direct reports: N/A

Salary: $45,000 to $50,000

Location: Indianapolis, IN. Remote work is permissible from within the State.

Status: Full-time, Exempt

Created: December 2023

ABOUT INDIANA AFTERSCHOOL NETWORK

The Indiana Afterschool Network (IAN) wants every young person in Indiana to have the best chance at making a great life for themselves and a positive impact in their communities. We believe out-of-school time programming (i.e., before school, after school, and during the summer) can play a major role in that. For more than two decades, IAN has been committed to out-of-school time (OST) organizations through supports and resources that promote continuous quality improvement of programs, increasing families’ access to OST programming, and advocacy that help to shape the environments in which OST providers serve.

POSITION SUMMARY

IAN’s Membership Coordinator is a member relations professional who is responsible for the coordination and growth of IAN’s membership program. Working collaboratively with cross-functional teams, the Membership Coordinator supports membership marketing efforts, performs data management tasks, works to keep program assets and resources up to date and provides direct support for users.

LOCATION

The Membership Coordinator must live in Indiana.

IDEAL CANDIDATE

Administrator, Customer-Oriented, Organizer, Relationship-Builder, Troubleshooter

MAJOR RESPONSIBILITIES

Program Coordination

• Develop thorough knowledge and understanding of IAN’s membership program and related operations.
• Processes membership applications, renewals, and resignations.
• Perform data management tasks in IAN’s CRM (Salesforce) including data entry, reporting and other duties related to keeping membership records up to date.
• Prepare regular reports for internal and external partners regarding membership participation and engagement.

Member Relations

• Refine and facilitate the member onboarding process.
• Provide general member support services by responding to inquiries, questions, and concerns.
• Provide targeted member service to ensure member interactions with IAN advocacy and quality tools and resources.
• Ensure that members are aware of and have access to member benefits.
• Assist with marketing and outreach initiatives by making outbound calls, setting up and sending e-mail blasts, tracking engagement analytics, and preparing reports.
• Supports membership events and activities for existing and prospective members.
• Grow membership through marketing campaigns and outreach.

Administration

• Maintain IAN’s member program website, communications, assets, and support materials in partnership with the marketing team.
• Effectively position and support IAN leaders in outreach initiatives.
• Provide administrative and project support for the Engagement Team, including but not limited to planning and carrying out member marketing efforts, managing listservs, coordinating billing and invoices, preparing, and sending member communications, etc.
• Institute tools and metrics for evaluating and reporting on community outreach and engagement efforts. Monitor efficacy and adjust as needed.

Other duties as assigned.

DEMONSTRATED SKILLS & ABILITIES

• Must demonstrate ability to work in and promote an inclusive environment that reflects the broad diversity and backgrounds represented by our providers, partners, and employees in which every individual feels respected and valued.
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently and collaboratively while demonstrating initiative.
• Adept at completing multiple tasks and meeting deadlines in a fast-paced environment.
• Strong problem solving and organizational skills.
• Strong attention to detail.
• Ability to work in a fast-paced, changing environment.

QUALIFICATIONS

• Bachelor’s degree and/or equivalent experience supporting a membership program and providing customer support.
• Experience providing direct customer service and support.
• Passion for youth work and an understanding of the connection between in-school and OST learning
• Willingness to travel throughout the state for outreach activities.
• Valid driver’s license and access to transport