Membership Clerk

Overview of the Role

Responsible for performing clerical support to the Membership and Eligibility Department. Ensuring the efficient operation of the department.

Responsibilities:

1. Responsible for the daily tracking of incoming member correspondence in, EZ-Member database, and assignment to an Membership Rep.
2. Will keep inventory of department supplies as well as ordering of the supplies as needed.
3. Ensure storage room is maintained and organized.
4. Responsible for tracking of the Welcome packet material inventory. As well as communicating with the mail house vendor.
5. Responsible for downloading files in EZ-Member as well as uploading the files of the Welcome packets and id cards to the mailing house FTP site on a weekly basis or as needed.
6. Responsible for scanning and indexing of all documents for each enrolled or disenrolled member. As well as maintaining track of all members scanned from each batch.
7. Responsible for the tracking of all boxes forward to King Data.
8. Ensure all department invoices are verified and processed on a timely basis.
9. Maintain Department miscellaneous files in an organized fashion as well as create files as needed.
10. Working with the Marketing Department in ordering materials for the Welcome Packet or any other mailing.
11. Will assist with Department mass mailings.
12. Any other duties as assigned by Membership Director or Manager.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Skills & Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of Medi-Cal, Commercial, and Medicare Managed Care Plans.
• Bilingual (English/Spanish) required.
• Basic Computer Skills, 25 WPM (Microsoft Outlook, excel, word)
• 10-Key by Touch
•  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Excellent communication skills, oral and written.

 Salary range: $29,800 - $44,600