Member Support Specialist - Community Health Worker

Our Organization:

Come join a company that provides a superb opportunity to learn and advance within healthcare’s most fascinating area of growth! Arkos Health Company, our team delivers advanced, community-based health services to provide quality, patient-focused healthcare. Paired with an integrated system of care comprised of clinical and social services backed by a robust technology platform, our team strives to deliver on our mission to provide advanced, more accessible community-based health services that allow our clients to live healthier, more independent lives.

How You'll Make a Difference:

The overall goal of Member Support Specialist - Community Health Worker is to enhance the quality of patient management and to promote continuity of care and cost effectiveness through therapeutic interaction, supportive education, active listening, advocacy, collaboration with providers, internal and external, and community resource referral. CHW will act as liaison between the community and health care organization. They work to improve the delivery of health education, follow-up care, and case management. The CHW will address health disparities particularly where they persist; for racial and ethnic minorities, people living in rural areas, individuals with disabilities, and sexual and gender minority populations.

All Employee MUST be fully COVID-19 Vaccinated

Essential Duties and Responsibilities:

• Conduct outreach efforts to engage with members, complete assessments, and provide services to best support their overall health

• Assist members in their homes, community, or clinic setting. Communicate to members/patients the purposes of our programs and the impact or improvement it may have on their well-being
• Document all member encounters
• Document activities, care and service plans, and outcomes or achieve goals achieved by the member in an effective manner
• Educate members on how to properly use the Emergency Room and provide information for viable alternatives
• Coach members in the management of their chronic health conditions and self-care
• Assist members in understanding care plans and instructions given by medical professionals. Motivate and encourage patients/members to be active and engaged participants in their health and wellbeing
• Advocate for members in any medical and/ or behavioral health setting
• Assist members in accessing health-related services, including obtaining a medical home, providing instruction on using the medical home appropriately, and overcoming barriers to obtaining needed medical care and /or social services
• Demonstrated ability to remain calm in crisis situations

Qualifications/Skills:

• Must have current BLS/CPR certification
• Must have a Finger print clearance card, or the ability to obtain
• Must have proof of current TB test- company provided
• Current Hep B test- or waiver – company provided
• Current Flu shot- or waiver and mask
• Experience interacting with people with behavioral health issues
• Must have valid Arizona driver license and appropriate liability insurance
• Must be comfortable driving in the field up to 80% of the time
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Good interpersonal and relationship-building skills
• Excellent problem-solving abilities
• Highly organized and able to prioritize one's own workload
• Strong customer service skills with exceptional attention to detail
• Computer proficient with proficiency in Microsoft Office
• Previous experience using EMR systems would be an advantage
  
• Members of the targeted communities are encouraged to apply

Benefits:

• Employer-paid Medical Insurance
• Employer Paid Dental Insurance
• Employer-paid Vision Insurance
• Employer-paid Short-term disability
• Employer-paid life insurance
• Employer matching 401(k)
• 15 days annual combined sick/PTO with 9 paid holidays
• Company-paid mileage reimbursement

Must complete our Culture Index Survey. Take the assessment at https://portal.cultureindex.com/public/survey/general/bg3VS0H2kF.  This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.