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Form of workJob Description
Join the TCSP Team as our Member Services Manager!
POSITION: Member Services Manager (Full-Time)
Candidates with a commitment to delivering exceptional customer service and experience in leadership roles are encouraged to explore the opportunity to join our team as the Membership Services Manager at Tennis Center Sand Point (TCSP).
SALARY: Full-time position with an annual salary range of $60,000 - $70,000, depending on experience.
RESPONSIBILITIES:
Customer Service Excellence:
- Maintain high standards of member satisfaction with your strong background in customer service.
- Cultivate strong and lasting member relationships.
Communication and Engagement:
- Demonstrate an engaging personality to foster a sense of community and loyalty.
- Address inquiries and concerns promptly, communicating clearly and professionally.
Leadership and Team Management:
- Effectively lead and inspire the Member Services Team.
- Foster a positive and collaborative team culture for exceptional concierge-level service.
- Manage shift schedules, ensuring coverage and contributing to a positive team culture.
Membership Oversight:
- Manage the overall membership lifecycle for a seamless and positive member journey.
- Use monthly reports and data analysis to contribute to the improvement of various departments.
QUALIFICATIONS:
- Positive demeanor and focus on high member engagement.
- Proven track record in customer service.
- Solid leadership experience.
- Ability to inspire and lead teams.
- Excellent organizational and time management skills.
- Critical thinker with conflict management and mediation skills.
- Accountability and decisiveness.
- Flexibility to work evenings and weekends as required.
- Willingness to go above and beyond for member satisfaction and TCSP’s success.
Additionally, the preferred candidate will need:
- College degree.
- Current CPR/AED certification (training provided if not certified)
- Passed standard background check.
- A sense of fun and humor!
Benefits and Perks:
- Benefits: Medical coverage with 100% coverage for employees and partial coverage for dependents.
- Flexible work schedule.
- Complimentary annual membership and walk-on court time.
- Significant discount on class programming and gear.
- Convenient location and free parking.
Join us in creating a vibrant community at TCSP! Apply now and bring your passion for customer service and leadership to a workplace that values positivity, collaboration, and a touch of humor.
Please submit your resume to our HR department: Janie@tenniscentersandpoint.com
We are excited to hear from you at TCSP, the best place to play, connect, and belong!
About Tennis Center Sand Point:
Tennis Center Sand Point (TCSP) is the premier destination for tennis enthusiasts in the greater Seattle area. With a large and diverse membership of tennis players, TCSP is more than a facility - it's a vibrant community where players of all ages come together to play, connect, and belong. With top-notch tennis facilities and a commitment to fostering a welcoming and inclusive atmosphere, TCSP is the ultimate destination for those seeking not only exceptional tennis experiences but also a sense of community and camaraderie.
