Member Services Assistant - The Works Fitness

Wentworth-Douglass Hospital/The Works Fitness Center, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

1.    Provide Exceptional Customer Service
a.    Must greet all members and guests with a courteous smile and warm greeting at entering and leaving the club. Must be able to use Walkie Talkies and Paging system for general use and for Emergency use. Must keep up to date with memo book and E-mail information which is needed for performance. Must be able to help a member or guest with satisfactory information or know who to contact to help if needed.

2.    Adhere to and Comply with opening & closing daily shift checklists
 .    Comply with listed duties and sign off on them at shifts end.

Experience Minimum Required
    Retail Sales or Customer Service Experience

 Experience Preferred/Desired
    Health & Fitness Center Experience
 
Education Preferred/Desired
    High School diploma or equivalent Secondary Education
Training Preferred/Desired
    Customer Service Training
Special Skills Minimum Required
    Must have friendly outgoing personality. Must have good organizational skills &Time management

 
Licensure and/or Certifications Required
    CPR within 3 months of hire