Member Service Representative

This position is primarily responsible for answering phone calls from members, dependents and providers of service. Accurate data entry of time sensitive material will also be a necessary requirement. This position requires a high degree of professionalism. Candidates at the end of training must be able to discuss all aspects of the Health and Welfare Plan including eligibility with the caller. Difficult and sensitive issues may be discussed during the phone call or in person. The candidate cannot be reserved about any topics of conversation. The candidate must be able to explain in detail the different Health and Welfare Plans. Once a candidate is trained, they must be able to work independently.

SKILLS:

· Knowledge of medical terminology is required.

· Knowledge of Salesforce or other CRM tools is a plus, but not required.

· Professional demeanor

· Strong communication/phone skills

· Must be detail oriented.

· Ability to handle multiple tasks in a fast-paced setting.

· Ability to work independently and as part of a team.

· Ability to work with other departments as necessary.

· Maintain a pleasant and professional demeanor on the phone and face to face.

· Proficient in Microsoft Word and Excel

· Be able to work Saturday overtime when scheduled.

Education / Length of experience:

· High School diploma or equivalent

· 3 – 5 years of prior customer service experience required

Salary: $27.35 per hour

Hours: Monday through Friday 8am to 5pm (overtime Saturday 8am to noon)

Job Type: Full-time

Pay: $27.35 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Parental leave
• Prescription drug insurance
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Countryside, IL 60525: Relocate before starting work (Required)

Work Location: In person