Member Service Representative

Description: Member Service Representative who will provide excellent quality service to current and potential members, team members, and businesses via face-to-face, telephone and written communication. Possess the knowledge to answer questions, research and solve problems, perform routine banking transactions, recommend, and support BP Federal Credit Union products and services.

Job Type: Full-time, office setting in person

Salary: $16.00 - $17.00/hourly

Work Schedule: 8:00am – 4:30pm Monday through Friday

Requirements:

• Pleasant, professional, and clear voice

• Have a working knowledge of banking services.

• Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs.

• Have a strong sense of customer service.

• Ability to establish priorities, work independently, and proceed with objectives under minimal supervision.

• Ability to remain calm when dealing with upset members or situations.

• Must have strong written and verbal communication skills.

• Ability to work in a structured work environment and learn, retain, and recall information very quickly.

• Ability to exhibit basic skills in using a personal computer and various software packages (including Microsoft Word, Excel, and Outlook)

• Ability to understand and explain online and mobile banking products to members.

• Ability to balance a cash drawer including coins at the end of day as well as balance and compare institution totals to ensure accuracy.

• Ability to open/close accounts as well as adjust accounts to reflect any changes requested by members, including but not limited to personal information changes.

• Ability to open checking accounts, savings, money market accounts and Certificate of deposits.

• Capability to commute between branches (within the area) and make Post Office runs daily.

• Assist in helping members with account information including providing transaction history, transferring funds, applying Stop Payments, issuing Cashier checks and money orders.

• Ability to file member information at our offsite storage unit.

Benefits (upon reaching required tenure):

• Health, Dental, Vision insurance

• 401k

• Paid holidays (nine)

• Paid vacation time

Education:

• High school or equivalent (Preferred)

Experience:

• Cash Handling: 1 year (Preferred)

• Banking: 1 year (Preferred)

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cash Handling: 1 year (Required)
• Banking: 1 year (Required)

Work Location: In person