Member Service Representative

About Us

Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one’s ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.  

Job Summary

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties.  Duties include a high level of external and internal public contact and management of varied records and file systems.  Confidentiality is involved, and sensitive situations may be handled.   

Primary and Essential Functions

• Establish and maintain member accounts
• Prepare and process teller transactions efficiently and effectively
• Adhere to established cash handling and balancing procedures
• Prepare corporate deposits daily
• Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
• Provide excellent customer service
• Adhere to all branch procedures

Secondary Functions

• Perform general administrative duties such as attending meetings, report production, etc.
• Assist branch personnel with special projects as needed

Competencies/Skills

• Ability to handle monetary instruments and make transactions accurately
• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
• Ability to read and interpret documents, write routine reports and correspondence.
• Ability to speak effectively before groups of customers and employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent, and interpret data.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent customer service skills

Desired Qualifications

• Bachelor’s degree, business concentration preferred
• Fluency in English and Spanish preferred
• 3+ years experience in banking/finance in areas related to job requirements
• Cash handling and customer service experience