Member Relationship Representative

People Helping People, that is what Sunmark Credit Union is all about! We are looking for a new team member who can offer exceptional customer service, a positive attitude, and a desire to learn and grow.

We are hiring Member Service staff for our Brunswick financial center, located at 722 Hoosick Road in Troy. Must be able to travel for training to our Latham office.

Starting pay, $19-20/hr based on experience

Why join the Sunmark Squad? Sunmark is a local credit union making a big difference in our community. For 85 years, we strive to build brighter financial futures and brighter communities. We build relationships with our members and look for solutions for all their financial needs through our “Good Vibes” culture. As a team member, you will find satisfaction in your career by assisting with our members finances, volunteering through our foundation team, and career growth opportunities.

Business Hours: Monday & Tuesday 9am – 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off. Actual shift may vary based on branch opening/closing/balancing needs.

The primary purpose of this position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services. Acts as a member liaison, supporting member convenience with all credit union technology available. Supports member transactions through use of Interactive Teller Machines. Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments. Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center. Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints. Assist Management in maintaining our culture while achieving department sales goals. This includes, but is not limited to onboarding initiatives, outbound calls, attendance at community events and site visits to Community Business Partners. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

Candidates should have a high school graduate/equivalent or higher with prior cash handling and customer service experience. Ability to meet sales goals, strong attention to detail and communicate effectively. Computer proficiency within Microsoft Word, Excel and Outlook.

Sunmark Credit Union is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.