MEMBER RELATIONS LIAISON

•    Provide resources, linkages, and direct support to members and/or caregivers as needed via the Member Relations Support Request process.
•    Works alongside care management teams to respond to requests for assistance as assigned, in a timely fashion to resolution; support includes peer and/or caregiver support, researching/locating resources, problem-solving member complaints or grievances (last resort) maximizing all possible avenues for resolution.
•    Participate in Member and Family Advisory Council meetings and subcommittees ensuring member and family voices are fully integrated in, and member participation is maximized and solicited to provide feedback and areas for improvement.
•    Participates in Member Representative Committee meetings providing life plan approvals for members unable to do so and who do not have member representation available.
•    Participate and provide input in the development of Member Relations events and activities, surveys, forums, orientation webinars, drop-in sessions, round table discussions, blogs, social media, etc.
•    Participate and provide input in the development of initiatives that focus on bringing a unique set of resources, services and opportunities that enhance the member's experience, build capacity to support independent, and decrease dependability on system, i.e., Supported Decision Making, Supported Employment, financial planning, employment opportunities at CCO, higher learning/education (SUNY, CUNY), etc.

•    Participate in partnership and agency events that create meaning and value and provides opportunities for members to participate in community activities/events, i.e., Special Olympics.
•    Contribute content in collaboration with Member Relations team members and Marketing team, to reach, interact and educate diverse membership, language translation services, Enews, Knowledge Center, CRT (Community Resource Tool), mailings, website, social media, blogs, explainer videos, soliciting member stories, etc.
•    Participate in agency departmental meetings as needed to offer input ensuring the members' voice is incorporated into care management practices, i.e., Learning & Development, member and staff orientation activities, content development, etc.
•    Participate in agency workgroups/committees.
•    Serves as a company representative as assigned.
•    Provides all required reporting in a timely manner.
•    Perform other duties as assigned.

•    Must be an ACA/NY member or ACA/NY family member/caregiver/advocate.
•    HS Diploma/GED + three (3) years' experience utilizing/navigating OPWDD serviees and the system of care.
•    Knowledge of OPWDD, community, local and state resources including supportive and advocacy organizations.
•    Experience with coordination between various groups of people, either as part of above or other experience.

EQUAL EMPLOYMENT OPPORTUNITY
ACA/NY provides equal employment opportunities (EEO} to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. ln addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.